Dispatch / Customer Service Rep

Northeastern Masonry & Chimney in Selkirk, NY is calling all customer service rockstars to apply to join our amazing team as a full-time Dispatch / Customer Service Rep!
WHY YOU SHOULD JOIN OUR TEAM
We are a respected chimney and fireplace service company that invests in our team and offers real opportunities for growth! We pay our Dispatch / Customer Service Rep a competitive hourly pay of $17 - $26/hour. Our team also enjoys excellent benefits, including paid holidays, paid vacations, paid (4) sick days, and a family atmosphere. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!
About Northeastern Masonry & Chimney
We are professional chimney and fireplace services that were founded in 1993. For years, we have been providing the best craftsmanship and customer experiences of any service in our area because we want to exceed our customers' expectations. We have also gained a reputation for being chimney and fireplace restoration experts, specializing in historical restorations. Whether our clients need repairs, cleanings, or restorations, they can rely on us! Our level of professionalism and skill has set us apart from so many other companies in our industry. Having served well over 17,000 customers, we are dedicated to customer satisfaction!
We are employee committed and want our team to be successful and happy. Our team is our greatest asset, so we ensure they are comfortable and able to thrive. For our amazing team, we offer great benefits, a supportive environment, and opportunities for advancement and growth! Join us!
ARE YOU A GOOD FIT?
Ask yourself: Are you looking for a company that values you as a person and has an open-door policy? Do you enjoy meeting new people and helping others? Would you like to join a company where your time, skills, and opinions are valued? If so, please consider applying for this Dispatch / Customer Service Rep position today!
YOUR LIFE AS A DISPATCH / CUSTOMER SERVICE REP
In this essential full-time dispatching and CSR position, we rely on you to manage large amounts of incoming calls, assess customer needs, and dispatch technicians. Much of your time is spent utilizing your strong customer service skills as you foster strong working relationships with customers through open and transparent communication. When handling customer complaints, you maintain composure and work hard to provide solutions and alternatives that are appropriate and implemented in a timely fashion. Further, you are sure to follow up to make sure resolutions were effective. In addition to providing exceptional customer service, you complete a variety of administrative tasks that include keeping records of customer interactions, ensuring all information is up-to-date and accurate, and keeping all customer account documents filed correctly. You follow all communication procedures, guidelines, and policies and even take the extra mile to engage customers. At the end of the day, you take pride in the role you play on our team and enjoy seeing your hard work pay off in successful dispatching operations and fully satisfied customers!
What We Need From You

• Excellent dispatching skills
• Above average phone handling and active listening skills
• Familiar working with CRM systems and practices
• Completed high school diploma
• Prior experience in customer support or client services

QuickBooks accounting knowledge is a plus. If you can meet these requirements and perform this CSR and dispatching job as described above, we would be happy to have you as part of our team!
Location: 12158
Job Posted by ApplicantPro