Director Of Social Services

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS
These duties are essential and specific to the successful implementation of this position.
SERVICE AND CARE COORDINATION

• Ensure residents receive quality and appropriate services per organizational principles and program

requirements.

• Develop and maintain a resource network, inclusive of formal and informal partnerships and service

agreements, of external providers and organizations that offer support, advocacy and direct services for
immigration and citizenship issues, health and mental health issues, employment, education, childcare and
youth service connections, trauma recovery and counseling, cultural adaptation, and English language
acquisition, life skills and independent living skills. Ensure program team leverages network partnerships in
service planning and execution.

• Ensure Social Worker and Case Management teams develop service and care plans that are aligned with

biopsychosocial assessments. Ensure assessment and plans provide a culturally sensitive and comprehensive
analysis, and identify appropriate and adequate services and resources.

• Ensure recreation workshops are engaging, promote education, employment, self-care and healthy habits,

cultural adaptation, English language proficiency, communication skills, and independent living skills.

• Identify and codify best practices; coach program team to implement best practices.
• Review discharge plans to ensure continued enrollment and participation in public benefits programs and

service linkages to community-based organizations are in place.
PROGRAM MANAGEMENT

• Ensure program deliverables are met. Develop enhancement strategies for underperforming areas. Ensure

CHI program KPIs are aligned with program metrics and deliverables.

• Ensure program team adheres to CHI code of conduct and abide by contractual, city, state, and federal rules
• Ensure proper and timely follow-up to Priority 1 and 2 incidents with clients, and reporting to DHS and CHI.

and regulations.
SUPERVISION

• Meet with direct reports weekly to ensure residential services are executed properly, and required reporting
• Directly supervisor Case Management Supervisor..
• Troubleshoot difficult resident cases; intervene and directly assist in special needs cases.

and documentation are completed on schedule and accurately.

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

• Experience: Eight (8) years of experience plus five (5) years of supervisory and managerial experience in
• Education: Master’s Degree in Social Work
• MUST BE FULLY VACCINATED AGAINST COVID 19

social work, case management, counseling, or direct advocacy for clients in social service settings.
Experience with immigrants and immigration issues prioritized.

• Certificates or Licenses: Valid driver’s license. LMSW preferred.
• Communication: Professional and impeccable verbal and written communication skills. Proficiency in

English required, multi-lingual and Spanish proficiency prioritized.

• Computer skills: Professional and expert competency in MS Word, Excel, Outlook and the internet.

Experience with CARES, HOME, CAPS, and AWARDS prioritized.

• Other Skills:
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls
• Math Skills: Ability to formulate financial budgets and coach budget management skills.

o Extensive experience conducting and reviewing biopsychosocial and needs assessment surveys,
service and care plan design and execution, and trauma and recovery counseling.
o Extensive experience working with homeless individuals and people living with health and/or mental
health issues and substance use. Ability to engage residents.
o Extensive experience in building and sustaining partnerships and collaborations with external service
providers and community-based organizations.
o Extensive experience in compliance management and contract management. Extensive experience in performance and staff management and evaluation, productivity enhancement, and program development.
o Experience developing and facilitating workshops and group activities.
o Ability to work independently and as part of a team. Ability to build and lead a team.
o Must be highly organized, be willing to assume responsibility, work well under pressure, meet
deadlines, multi-task, detail-oriented, and be flexible.
o Pay: $85,000 per year