Director Of Property & Asset Management

Position Title: Director of Property & Asset Management

Compensation: $110,000 - $130,000 DOE/neg.

Locations: Chula Vista, CA

Reports To: Chief Operating Officer

Direct Reports: 4 (Regional Housing Portfolio Manager, Housing Asset Manager, Housing Portfolio Coordinator, Maintenance Supervisor)

Since opening our doors in 1965, MAAC has focused on helping individuals and families create the lives they want and deserve. For more than five decades, MAAC has been a champion for underrepresented communities throughout San Diego County, providing families in need with resources to achieve self-sufficiency and improve their living conditions. While the organization first began in the southern region of San Diego, MAAC now operates 35 sites across the county, from San Ysidro to Fallbrook. With an annual operating budget of $46 million, MAAC employs nearly 500 staff who provide life-changing services to 70,000 individuals annually through programs in 5 core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through our wide array of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. With regards to housing, MAAC is unique in that we bring together three different areas all under one organization:

• Property Manager
• Affordable housing developer
• Provider of resident services (education, childcare, employment, financial literacy, etc.)

We feel this model enables us to provide a much higher level of service and benefit to the community, through increased accountability and coordination. More importantly, providing all three services enables MAAC to develop a deeper understanding of our resident’s needs through relationships. For more information, please visit: http://www.maacproject.org/

MAAC has significantly expanded its affordable housing portfolio over the past few years, which now comprises 6 properties across San Diego County, totaling approximately 1,000 units. And over the next 3-4 years we anticipate adding additional properties in San Diego and Imperial Counties, adding another 1,000 units to our portfolio. Given the size and ongoing expansion of our programs, MAAC recently reorganized the Housing department into two new divisions: 1) Real Estate Development and 2) Property & Asset Management.

This Director of Property & Asset Management will oversee a department of approximately 30 staff, with teams of 4-7 based at each of MAAC’s affordable housing sites. We are looking for an experienced manager who can assess our current operations and practices, and drive efforts to modernize, upgrade and innovate. They will serve as a liaison to MAAC’s Real Estate Development and Client Services departments and work with government agencies including HUD, State of California Housing and Community Development, San Diego Housing Commission, San Diego Housing Federation and other State and local government agencies. This will require the new Director to maintain a solid understanding of low-income tax credits and governmental subsidies related to affordable housing, and a broad network of partner organizations in the local affordable housing sector.

Operations -

• Coordinate effective communication with the Real Estate Development Director during submittal of housing development applications as related to operating budgets and proformas, rent restrictions, welfare tax exemptions, fair housing issues, and supportive service plans.
• Supervise staff and review/monitor performance to ensure professional conduct with tenants, community members and other MAAC departments.
• Provide leadership to the Property Management Team through the development of systems and departmental goals, as well as coaching and mentoring for individual team members.
• (referenced in the Compliance section).
• Develop annual budget recommendations according to established procedures; manage department budget and staffing plans.
• Develop and lead project-specific leasing strategies and improve exiting marketing and lease-up models.
• Interface with government agencies, maintaining effective working relations with representatives of city, state and federal entities, as well as other organizations within the affordable housing sector.

Asset Management -

• Ability to read, analyze, and interpret complex business documents including leases, financial reports, contracts, loan documents and regulatory agreements.
• Establish procedures to maximize occupancy and regulatory compliance through the minimization of delinquent rent and vacancy loss.
• Manage the initial investor audit process and contract with audit consultants.
• Negotiate and monitor contracts including leases, management agreements, vendor contracts, utility contracts, etc. to protect ownership rights and ensure contract compliance.

Compliance -

• Establish strategies for the resolution of insurance claims and tenant legal proceedings related to non-payment, illegal, and fraudulent activity at the property and/or tenant level.
• Oversee the compliance team to ensure that ongoing vacancy, waitlist, and certification procedures comply with local, state, federal, lender, investor and regulatory requirements.
• Manage all tenant legal matters.
• Submit reoccurring and special reports to support oversight and compliance with all regulatory, lender and investor requirements.

Fiscal Oversight -

• Serve as the department’s fiscal agent, collecting and providing updated financial information as well as accounting for, safeguarding, and investing agency funds.
• Conduct financial analysis and prepare management reports for the department.
• Plan, organize, and direct all budgetary aspects of MAAC’s current affordable housing portfolio.

• Analytical: ability to carefully study issues, identify trends and formulate new ideas.
• Tact & Diplomacy: patient, willing and able to have the difficult conversations as required.
• Metrics-Driven: an innovative thinker, pairing ideas with solutions and measurable outcomes.
• Community-minded: skilled at connecting with people across the community and possesses a high level of emotional intelligence.
• Team Player: fosters a respectful, transparent, and collaborative work environment.
• Emotionally intelligent: sensitive to the needs of others; serious about leadership and continuing to develop their management capabilities.
• Strategic: agile thinker who communicates a compelling vision for success.
• Servant-Leader: preference for leading from the front, pitching in to assist at any level, as circumstances require.
• Meticulous: superior attention to detail and problem-solving skills.
• Growth Mindset: says “yes” to appropriate, new opportunities and ideas for MAAC.
• Planning and Process Management: exceptional mind for optimizing workflow and managing people, systems, procedures, and programs.
• Passionate: driven by MAAC’s mission to maximize self-sufficiency for families and individuals; keeps the wellbeing of those MAAC serves at the heart of all programmatic efforts.
• Coaching and Mentoring: demonstrated ability to motivate and develop staff.
• Confident: demonstrates both executive presence and humility appropriately.
• Reflective: skilled at receiving and giving feedback and performance critiques.
• Perseverant: sees things through to completion; especially in the face of resistance or setbacks.
• Positivity: charismatic, warm and welcoming; a true “people-person.”
• Communicative: strong written and oral communication skills.

• Proven ability to effectively coach and mentor employees and teams.
• Demonstrated knowledge of affordable housing laws and regulations such as HUD, LIHTC, and AHP.
• Prior experience with staff unions and labor agreements a plus.
• Bilingual English / Spanish is highly desirable.
• Bachelor’s degree in a related field or 6+ years of substantially similar experience are preferred.
• Experience with property management software (Yardi preferred)
• Track record of success with managing systems, operations and large teams.
• 4+ years in relevant leadership or senior management experience.