Director Of Network Operations - Mercedes-Benz High Power Charging

Tasks
Position Title: Director of Network Operations
Company: Mercedes-Benz High Power Charging NA
Location: New York, NY/ San Francisco Bay Area / Remote
Mercedes-Benz High Power Charging:
Shifting from electric-first to electric-only, the world’s pre-eminent luxury car company is accelerating toward an emissions-free and software-driven future. Mercedes-Benz is leading the charge by introducing a sophisticated electric vehicle charging network in North America – the first of its kind. This is your opportunity to be part of something that will have a lasting, positive impact on our planet.
As highly desirable as our Mercedes-Benz cars are today, they will be different going forward: greener, more efficient, and fully electric, making them even more desirable than they are today. But one thing will never change – the star. And the new star of the driving show is “Charging”. With the transition to an electric-only mobility future, a seamless charging experience is essential for the overall EV driving experience and necessary for accelerating the overall industry’s transition to electric mobility.
Mercedes-Benz High Power Charging aims to redefine the electric vehicle charging experience. With over a century of luxury design and engineering, Mercedes is building on the Company’s strong brand promise by leveraging the renowned quality, reputation, and customer focus for which Mercedes-Benz has been known for well over a century, imbuing those qualities into its Charging efforts not only for its customers, but also for those customers driving other brands of vehicles.
As we embrace the future of sustainable transportation, we are committed to shaping the EV charging landscape and promoting a cleaner, greener future. We are seeking an accomplished Director of Network Operations to join the team and play a critical role in shaping the success of our EV charging initiatives.
Press release: Mercedes-Benz to launch global branded high-power charging network, starting in North America
What You Will Do
The Director of Network Operations will be a key member of the High Power Charging NA team and part of the larger Network Operations group, the central operational command center (think COO-like) for the entire business. In this role, you will manage a large portion of the Company’s operational scope, ensuring maximum efficiency, timeline, scope and budget adherence across site sales, development, and operations and maintenance. You will work closely with almost all major teams to make sure the Operational “train” is running on time, providing leadership to influence the successful outcome and attainment of key performance indicators and other critical metrics. This will be a highly cross-functional role that requires the ability to lead through influence, manage complex processes and timelines across competing programs and initiatives, and see through “noise” to find the true “signal,” helping clearly communicate the facts of the business (good or bad) in measured data and reporting. You will partner both internally and externally, serving as one of the main points of contact for the Company’s development partner – MN8.
Key Responsibilities

• Site Partner Relationship Management: Serve as key point of contact for site partners throughout operational lifecycle, coordinating with respective internal and external teams. Operate as single point of operational support and outreach.
• Process Improvement: Continuously review and optimize operational processes to enhance productivity and streamline workflows. Implement best practices and automation wherever possible to drive operational excellence.
• Conduct regular audits and inspections to verify compliance and address any deviations.
• Stakeholder Communication: Regularly communicate project updates, performance metrics, and operational insights to senior leadership and stakeholders. Provide transparent and timely updates to keep all relevant parties informed, including owning on-going operational meetings between the Company and its development partner, as well as with relevant executives.
• Risk Management: Track, evaluation, escalation, and mitigation in the direction of shareholders as well as business partners and service providers.
• Program Planning and Execution: As the Network Operations Manager, you will oversee and manage the planning and execution of all EV charging infrastructure projects in North America. This includes coordinating with cross-functional teams, setting project timelines, and ensuring successful delivery within budget and scope across site sales, development, and operations and maintenance, including energy management and customer support.
• Project Management: Lead a team of skilled professionals to execute multiple charging infrastructure projects simultaneously, including between the Company’s and its development partner – MN8. Utilize project management best practices to monitor progress, identify risks, and implement corrective actions to ensure timely and successful project completion.
• Vendor Implementation: Work with procurement to successfully manage the operationalization of core non-product procurement workstreams, including relationships with third-party vendors and suppliers involved in the EV charging infrastructure projects. Negotiate contracts, evaluate vendor performance, and optimize resource allocation for maximum efficiency.
• Budget Management: Collaborate with finance teams to develop and manage budgets for program operations. Monitor expenses, identify cost-saving opportunities, and allocate resources effectively to meet financial targets.
• Health, Safety, and Environmental Compliance: Ensure strict adherence to health, safety, and environmental regulations across all charging sites. Implement and maintain comprehensive safety protocols to protect both personnel and the environment.
• Data Analysis and Reporting: Utilize data analytics to monitor key performance indicators and generate insightful reports on project progress, site performance, and operational efficiency. Use data-driven insights to inform decision-making and drive continuous improvement.
• Quality Assurance: Implement quality control measures to ensure that all charging sites meet Mercedes-Benz's standards of excellence.
• Site Operations: Ensure that all charging sites are operating effectively and efficiently. Collaborate with site operations teams to address any issues promptly and maintain high standards of performance and reliability.

Qualifications
Qualifications:

• Detail-oriented and well-organized, with a focus on delivering high-quality results in a fast-paced environment.
• Bachelor's degree in Engineering, Business Management, or a related field. An MBA or advanced degree is a plus.
• Strong project management skills with a demonstrated ability to oversee complex projects from initiation to completion.
• Strong business acumen with ability to deep dive into decisions to understand operational impacts as well as market and competitive implications
• Capable of managing within a hybrid workforce, which is diverse in every way (including location).
• Familiarity with EV charging infrastructure and related technologies is advantageous.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proven track record of at least 7+ years of experience in program or operations management, preferably in the electric vehicle, automotive, or clean energy industry.
• Strong communication and presentation skills, with the ability to convey complex technical concepts to diverse audiences.
• Strong written and verbal communication/presentation skills, with the ability to communicate effectively across teams and levels Passion for sustainability and contributing to a greener future through innovative programs and operations.
• Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels, driving towards results.

Personality and Cultural Fit:
At Mercedes High Power Charging, we are not just an automotive industry leader; we are also trailblazing the future of electric mobility with the agility and spirit of a startup. As a startup within a renowned global brand, we embrace innovation, scrappiness, and a builder's mindset to revolutionize the electric vehicle charging landscape. We are looking for someone who can thrive in our dynamic and entrepreneurial environment, contributing their passion, adaptability, and comfort with ambiguity to drive our success.
Our fast-growing startup division within Mercedes requires employees who embody the following traits:

• Comfort in Ambiguity: Adapt and strategize effectively in a rapidly evolving industry.
• Builder's Mindset: Envision the big picture and lead the team in creating world-class EV charging solutions.
• Passion for Sustainability: Share our commitment to a greener future and advancing clean energy initiatives.
• Scrappiness: Thrive in resource-constrained situations and find creative solutions.
• Collaborative Spirit: Foster a culture of teamwork and work seamlessly with global teams.
• Startup Mentality: Embrace innovation, take calculated risks, and move swiftly to achieve breakthroughs.

Join Mercedes in pioneering the electric vehicle charging landscape and shaping the future of sustainable transportation. If you possess the skills, expertise, and ambition to lead product excellence, drive technological innovation, and coordinate with global teams effectively, we eagerly await your application.
Posting Statement:
Disclaimer: This position is for Director of Network Operations of a new Mercedes-Benz entity known as “Mercedes-Benz High Power Charging NA”. Mercedes-Benz High Power Charging NA is currently being established as an employer. Since Mercedes-Benz High Power Charging NA is not yet able to hire employees, this position will temporarily be on the payroll of Mercedes-Benz Financial Services USA LLC. Once Mercedes-Benz High Power Charging NA is able to hire employees, this position will be transferred to Mercedes-Benz High Power Charging NA’s payroll.
Applicants must be legally authorized to work in the U.S. at the time of application.
Mercedes-Benz Financial Services is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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