Global Head Of It Service Management Jobs

Review and identify gaps and opportunities in current processes and procedures to continually improve Knowledge Management.

Lead efforts with Service Desk to streamline and centralize Knowledge Management in OIT.

Review and identify gaps and opportunities in current processes and procedures to continually improve Change Management.

Facilitate weekly Change Management Meeting.

Enhance and conduct training on Incident, Problem and change Management process for IT organizations across campus

Responsible for running Major Incident, Problem& Change Management process

Extensive experience in IT Service Management leadership roles.

Join our client’s team as the Global Director of IT Service Management!

Strong strategic thinking and problem-solving skills.

Excellent communication and interpersonal abilities.

2. Define roles and responsibilities for the department.

15. Mentor service and process managers on ITSM concepts.

Manage a regional data center partner and implement a dedicated VPN connection with the central data center.

Manage and control the local network between the regional data center, offices, and stores.

Minimum 5 - 10 years of IT experience.

Knowledge of ERP is required (SAP prefer).

Strong knowledge of Microsoft O365 products and solutions

Preferably, knowledge in Windows servers, middleware S/W, Microsoft exchange server, and active directory.

Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.

Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes.

In-depth knowledge of IT Service Management (ITIL) frameworks.

Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!

Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting.

Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery.

Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.

Extensive experience in IT Service Management leadership roles.

Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting.

Partnering with IT leadership to successfully transform the IT organization with best practices supporting Service Management and overall Operations Service Delivery.

Define roles and responsibilities for the department.

Mentor service and process managers on ITSM concepts.

Minimum of 10 years’ IT related experience with a minimum of 5 years’ progressive strategy and management experience

Lead Incident Management process during incidents to ensure that there is proper tracking, reporting, and timely resolution.

Support daily operations by troubleshooting internal end-user issues through Jira Service Management helpdesk tickets, including equipment and software

Advanced skills in Jira with 5+ years of experience

Familiarity with Asset Management software including Google Enterprise and Jamf

Manage overall IT day to day operations to improve infrastructure costs, performance, and end-user satisfaction

Evaluate, manage, and mitigate risk associated with IT systems (solution lifecycle management, new technologies & capabilities, cybersecurity, staffing)

Project Management Professional (PMP) or similar certification

Program management for both IT operations and solution implementation.

Oversee change management and communications as it relates to IT systems.

Strong understanding of IT Service Management (ITSM) processes

Manage, mentor, and develop a diverse team of direct reports including succession planning.

Experience with change management across a complex organization and footprint

Experience using CRM, forecast management, and analytic tools

Ability to effectively communicate and develop relationships with senior and executive management

Experience working with large, Global, Fortune 500 customers

A tendency to operate daily with a sense of urgency, an affinity for problem-solving and strong analytical capabilities

Experience in coaching and developing experienced relationship specialists

Strong management skills, with particular emphasis on managing and developing program management and financial skill set

Strong project management capabilities with planning and setting timelines up to meet operational deadlines

Excellent communication, interpersonal, organizational and time management skills are required

Requires 15 years of IT Consulting or IT Program Management experience and a bachelor's degree in a related subject

Direct responsibility for all of our vendor management strategy partnering with Corporate Procurement.

Manage IT capital labor expenditures against target, tracking progress and driving accountability across the teams

You will be providing leadership and day-to-day management of our Incident Response Team.

You should have experience related to Trust & Safety.

You have the ability to work effectively under high pressure, strong interpersonal and communication skills to engage with different teams.

Your resilience and commitment to self-care to manage the emotional demands of the role.

You will be handling escalations in real-time, liaising with relevant stakeholders, and driving incident resolution through to an appropriate conclusion.

You will be coordinating with global cross-functional teams including Public Policy, Legal, Product, and Engineering among others to develop solutions.

Evangelize the concept of Category Management within the organization

Define and execute a state of the art Category Management strategy

You are a thought leader when it comes to Category Management

Lead & coach a team of global category managers, responsible for the category strategy of their designated product/ market groups

You have experience working in global organizations

Experience in e-commerce is a plus

Manage ITSM tools and systems, including service desk, change management, incident management, problem management, and knowledge management systems.

Strong management skills with the ability to lead cohesive and productive teams.

Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.

Evaluate and recommend information systems strategies to members of management.

Prepare management activity and progress reports on all department systems analysis and programming activities.

Create and publish metrics, including KPIs and OKRs for management on ITSM tools, processes, and adherence.

Manage ITSM tools and systems, including service desk, change management, incident management, problem management, and knowledge management systems.

Strong management skills with the ability to lead cohesive and productive teams.

Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.

Evaluate and recommend information systems strategies to members of management.

Prepare management activity and progress reports on all department systems analysis and programming activities.

Create and publish metrics, including KPIs and OKRs for management on ITSM tools, processes, and adherence.