Director Of It Operations

Location: Washington, D.C. or New York, NY (Hybrid)
Bully Pulpit Interactive is an outcomes agency made up of strategists, data scientists, and artists. We come from politics, brands, and government and we communicate without barriers and measure what matters. BPI specializes in public affairs, corporate reputation and social impact. A growing firm, we sit on both coasts and between and connecting Silicon Valley technology, Madison Avenue creative, Washington policy and real people.
The Impact You Will Make
In this role, you will run our information technology function, driving both overall strategy and implementation and supporting our 200+ employees in a hybrid work environment. You’ll also oversee support for endpoints, cloud services, 3rd party applications, and network account management. Using your troubleshooting expertise you will supervise an IT Support Manager to help manage our help desk ticketing process, triaging, and supporting work tickets submitted by team members. No problem is unfixable and your perseverance to solve even the most complex IT issues help support a fast paced working environment. Your project management skills will keep everything in working order as well as maintaining the inventory, distribution and return of company technology assets. Your top notch customer service shines through when interacting with colleagues and working with tech partners making you a valuable Ops team member.
What the Day-to-Day Looks Like

• Security and Risk analysis Assist executive leadership in maintaining SOC 2 compliance. Lead internal IT efforts to maintain and improve on industry standard best practices.
• Oversee IT Tickets Oversee the flow/urgency of IT tickets within Slack and Jira and take direct action on escalated needs. Assess common requests for potential proactive actions.
• Project Management Track the progress of large scale, multi-step efforts. Push these projects forward on a detailed level while providing clearly summarized upstream reporting for ongoing efforts. Oversee, maintain and report on all software and hardware budgets to include yearly forecasting and cost saving projections.
• Overall Tech Strategy. Take charge of long-term project planning for the IT department that balances the computing needs of Security, Functionality, and Usability.
• IT Leadership Manage IT team, currently one direct report, and ensure staff are trained on current and legacy systems, security, compliance, inventory, maintenance, and IT ticket management with an eye toward professional development. Review policies and procedures and maintain an open communication with your team to ensure consistency, accountability and service. Maintain ongoing formal relationships with IT vendors as well as work with the Director of Contracts on any new or renegotiated contracts.

What You Bring

• Expert in Apple computer troubleshooting for predominantly Mac user base
• A start-up like mindset to build and fix and grow the team with agency growth
• Monday.com, Zoom, Dropbox, and Netsuite sysadmin experience preferred
• 6-8 years of IT managerial experience in a Mac and Windows support environment
• Outstanding project management, written and verbal communication skills
• Experience with IT ticket management in Jira, Zendesk, ServiceNow or similar
• Ability to work well with all levels of clients and team members across 4 offices in the U.S. and across 3 timezones.
• Kandji/Jamf or other macOS device management experience
• Working knowledge of bash scripting to support macOS device management
• Experience with SOC 2 and/or NIST compliance requirements.
• Office 365, Gmail Workspace, and Slack administration experience
• Self-motivated and can work independently
• Basic DNS and Network management

BPI offers a wide range of benefits to U.S. based employees, including 100% company paid medical, dental, and vision insurance, 401(k) program with employer match up to 4%, generous time off for vacation, $50 monthly phone reimbursement, unlimited sick time, and 12 weeks of paid leave for new parents. BPI’s benefits prioritize employee wellness and progressive support to our diverse workforce.
BPI offers a comprehensive total compensation package for this role to include but not limited to a targeted base salary range of $130,000 - $165,000 and an annual discretionary bonus, and generous benefits. Actual base and bonus compensation will be determined by a wide variety of factors, such as skillset, level of experience, and other qualifications. Actual base and bonus compensation will be determined by a wide variety of factors, such as skillset, level of experience, and other qualifications.
Bully Pulpit Interactive provides equal employment opportunities to all qualified applicants for employment regardless of gender identity, race, color, religion, ancestry, national origin, age, disability, marital status, family responsibilities, sexual orientation, veteran status, citizenship status, matriculation, personal appearance, genetic information or other protected group status.
Let’s keep in touch. Follow us on LinkedIn and Twitter at @bpimedia.com