Ywca - Director Of Operations

Position Summary

The Director of Operations will work with the Vice President of Operations and Infrastructure to support the development and maintenance of YWCA USA's operating environment. This includes overseeing and supporting core functions such as events management, facilities, and contract compliance/management. The Director of Operations will ensure adherence to YWCA USA's operating policies and practices through training, monitoring, and evaluation. The position will also involve supervising departmental managers, developing and implementing policies and procedures, managing special projects, and coordinating with various teams within the organization.

Accountabilities

Management

• Organize and oversee the work and schedules of departmental managers.
• Conduct timely and constructive performance evaluations.
• Ensure alignment of internal policies with best practice, organizational mission & values, and current applicable legislation.
• Support coordination and integration of efforts among operations, finance, technology, and human resources.
• Manage disciplinary action and termination of employees as needed and in accordance with company policy.
• Other duties assigned by the Vice President of Operations & Infrastructure.

Policy and Procedure Development

• Develop recommendations for continuous improvement of policies and processes.
• Coordinate with the Vice President of Operations to address areas of vulnerability, risk, and deviation from internal policies.
• Maintain and update master repository of all YWCA USA general operations standard operating procedures.
• Lead the development of new administrative policies and procedures.
• Develop and execute strategies to increase adoption of YWCA USA's standard operating procedures.
• Implement and monitor policies and procedures to improve day-to-day operations at YWCA USA.

Performance Evaluation and Reporting

• Provide supporting documentation as needed to validate YWCA USA's internal control structure related to audit & IRS filings.
• Support the development and implementation of a project management strategy related to audit, six-month end, and IRS filings.
• Analyze and report consultant outcomes relative to equity-based metrics, stated deliverables, cost, and other attributes of significance.
• Support ongoing collaboration with the Finance & Human Resources teams by uplifting relevant historical approaches, resources, and coordinated responses to operational needs.
• Provide ongoing training and development for the Operations Manager, Events & Convenings; Operations Manager, Facilities & Office Management; and Operations Manager, Compliance & Contracts.
• Support the development, implementation, monitoring, and reporting of general operations KPIs.

Requirements

You will be successful in this role if you possess the following experience and core competencies

• Demonstrated experience in general operations, facilities, event management, and finance.
• Demonstrated experience leading and managing multi-faceted, complex projects with teams.
• Experiences
• Experience managing priorities and metrics for success; skilled at managing and setting priorities and scope of deliverables for a team.
• A minimum of 7 years working in the not-for-profit industry.

• Strong facilitation and presentation skills
• Skilled in building collaborative relationships with others
• Ability to collaborate with subject matter experts to meet strategic goals
• Comfortable with utilizing technology to increase workplace efficiency
• Proficient in project management and Microsoft Office
• Innovative thinker with a track record of translating strategic thinking into actionable tasks
• Skilled in public speaking and developing presentations
• Values and Proficiencies
• Proficient in managing performance as a manager
• Analytical thinker who uses a logical, systematic approach to problem-solving

Nice to have

Education

• Bachelor's degree required, Master's degree preferred, or equivalent relevant working experience.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Availability to work Monday through Friday during core hours and occasionally on nights and weekends as needed.
• This role is required to provide proof of COVID vaccination.
• This position may require occasional travel.
• The individual must have the ability to communicate effectively in person and by phone
• This role requires prolonged periods of sitting, using a computer and phone.
• YWCA USA is a remote first office environment; you will collaborate with colleagues who are based across the United States. You should be prepared to either work from home or a location of your choosing.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• This role is required to provide proof of COVID vaccination.
• YWCA USA is a remote first office environment; you will collaborate with colleagues who are based across the United States. You should be prepared to either work from home or a location of your choosing.
• Availability to work Monday through Friday during core hours and occasionally on nights and weekends as needed.
• This role requires prolonged periods of sitting, using a computer and phone.
• This position may require occasional travel.
• The individual must have the ability to communicate effectively in person and by phone

Benefits

Compensation and Benefits

In order to counter pay inequality and uphold internal parity, salaries are non-negotiable for new and current employees. YWCA USA salary bands for a given staff level are benchmarked to the 75th percentile for our sector, and all new employees are paid at the entry point of those bands. Employees then have the opportunity to progress through current salary bands through annual cost of living increases and performance-based pay increases, and into new salary bands through promotions.

Compensation

• $130,000 a year

Benefits

• Generous Leave Benefits
• Sick Leave Benefits
• Dental & Vision Insurance
• Retirement Plan
• Flexible Spending Account
• Short-term Disability Insurance
• Health Insurance
• Worldwide Travel Assistance (WTA)
• Group Life, Accidental Death & Dismemberment Insurance
• 10 Paid Holidays
• 12 Weeks of Paid Parental Leave
• Employee Assistance Program
• Employee Assistance Program (EAP)
• Long-term Disability Insurance

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.