Director Of Engineering, Site Reliability

Reporting to the Head of Engineering, the Director of Engineering, Site Reliability is paramount to the success of OneStudyTeam's mission. This role intersects people, process and technology at truly a global level while giving you the opportunity to advance in your career within a fast growing organization. Success in this role will measurably increase customer adoption by meeting SLAs and accelerating value capture. You must be comfortable as both a do-er and a leader in this role.

What You’ll Be Working On

• Participate in your team’s agile ceremonies and design reviews
• By partnering with Compliance and Security functions, maintain a highly secure and impenetrable production environment designed to house critical patient data
• Drive large complex projects through effective cross functional collaboration and communication
• Manage to key operational metrics for a rapidly expanding global footprint of interconnected AWS regions, such as: DORA, Uptime, RTO, RPO while meeting tight budget constraints
• Lead a team of SREs and DBAs
• Be the product manager for your vertical, defining the roadmap, requirements, goals and acceptance criteria
• Accelerate the software development teams with automated deployments and the construction of a well oiled CI/CD pipeline
• Implement and maintain incident response and disaster recovery plans for the cloud infrastructure and the web applications
• Provide leadership and guidance on business and technical aspects of the cloud infrastructure, including automation, monitoring, and performance optimization.
• Develop and enhance tools to improve observability of the events of our sub-systems (as championed by Charity Majors)
• Manage vendors, contracts and spend associated to operational infrastructure

What You’ll Bring to OneStudyTeam

• Ability to troubleshoot performance problems and system outages.
• Knowledge of network architecture and internet security best practices
• Must be a empathetic leader who is an effective communicator and knows what it takes to lead a team of remote engineers
• Knowledge of functional programming languages and philosophy (or existing Clojure chops!)
• Experience managing a team of 5+ SREs
• Experience managing a global AWS footprint
• Skilled at implementing secure, public facing AWS Cloud based systems.
• Must be comfortable working in a startup environment producing necessary structure with little direction
• Must understand how to ruthlessly prioritize, knowing what to focus on despite the million asks
• Skilled at communicating technical concepts to peers and non-technical persons respectfully and clearly
• Ability to configure and manage AWS services such as CloudFront, IAM, Route 53, S3, RDS, et al.
• Experience implementing security controls for AWS environments, including setup and management of authentication controls, VPN’s, KMS, etc
• Strategically lead the team in containerization and infrastructure-as-code
• Experience operating and querying an ELK stack or similar solution
• Strong knowledge of Linux based operating systems
• Experience in a highly regulated environment such as ISO9000, HIPAA and GDPR
• Experience in a startup environment, or as a fully remote employee - we use Slack and Zoom extensively, and our team is largely comprised of remote workers