Site Reliability Engineer, Netflix Technology

Netflix is revolutionizing entertainment by producing, distributing, and streaming content at a massive scale. Over 220 million members around the globe are currently enjoying more than two billion hours per month of original series, documentaries, and feature films. Visit our long-term view to learn more.

This role is open to Remote candidates anywhere in the US or candidates seeking to work from any of our US office locations.

Netflix Technology Services (N-Tech) is a blended team with unique backgrounds and interests who share a passion for people and technology. N-Tech believes everyone deserves effortless technology experiences to stay more focused, productive, and inspired so they can do their best work at Netflix. N-Tech powers effortless digital experiences by leaning on our people, our proximity to the users we support, and our position across Netflix to seek out and convert the friction users experience utilizing technology into understanding that energizes technology partners to take action.

The N-Tech Site Reliability Engineering team's goal is to improve the reliability and resilience of the many services that Netflix employees leverage on a daily basis. We do this through cross-functional engagement with other engineering teams/3rd party partners, learning from issues when they happen, as well as promoting reliability and resilience practices throughout the organization. This role is rewarding for people who have a passion for leveraging technology to solve business problems. Our team is seeking individuals with a broad set of technical skills that have seen a lot of distributed systems break! If this excites you, we invite you to bring your unique career and life experiences to enrich the culture and diversity of our team.

If you want to learn more about SRE practices in Netflix, please visit our partner’s (CORE Team’s) article Keeping Customers Streaming — The Centralized Site Reliability Practice at Netflix

Responsibilities

• Each team member holds the pager for Netflix internal services and is able to command incidents with a focus on getting them to resolution
• Improve availability, reliability, and observability of internal Netflix services and reduce the burden of human toil with tooling and automation
• Proactively identify sources of instability in distributed systems and analyzing how complex systems fail from a reliability and resilience perspective
• Engage with product teams to diagnose operational surprises and drive improvements
• Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks
• Conduct blame-aware incident reviews to learn from operational surprises that occur
• Form and maintain relationships with internal and external partners
• Reads signals in aggregate to develop deeper insights into the quality of experience for our users to help inform business decisions
• Promote reliability and resilience practices throughout the organization

Skills and Experiences:

• Experience with incident management and response
• Familiarity with enterprise software solutions like Slack & GSuite
• Strong collaboration & continuous improvement mindset
• Familiarity with cloud platforms like AWS and microservices architecture
• Familiarity with Human Factors Engineering
• Ability to cultivate relationships through the influence
• Ability to grow expertise, influence & educate others
• Experience conducting blame-aware incident reviews
• Familiarity with programming languages (Python, Go, Java or JavaScript/Node.js)
• Strong analytical and problem-solving skills
• Experience with complex sociotechnical systems and their successful operations at scale

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The overall market range for roles in this area of Netflix is typically $100,000 - $700,000

This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Our culture is unique, and we tend to live by our values, so it’s worth learning more about Netflix here.