Director Of Engineering, Operational Excellence

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters can live and work anywhere in the U.S. We also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

As the Director of Engineering for Operational Excellence, you will own the overall reliability, availability, and latency of our core product and surrounding applications running in our cloud production environments (AWS, Kubernetes/OpenShift). This role requires the ability to work independently, manage the team, define goals, deliver results and be responsible for them.

Position Location - This role is available in the following locations: Remote, San Mateo, CA, Columbus, OH, and Austin, TX.

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - This team has regular onsite collaboration sessions. These occur a few days per quarter at various locations in the US. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

• You’ll lead the way in building tooling and automation to monitor the health of our infrastructure and create a productive environment for other engineers.
• You’ll have wide latitude in technology options and define our strategy for technology operations risk mitigation, which includes disaster planning and incident management and on-call procedures, and will report directly to our Director of Engineering Programs.
• You’ll own and develop our SRE tactics, observability tools and services, directly engage with the rest of the DevOps, Data and Software Engineering teams to improve uptime, reliability and resiliency of our application stack.
• You’ll define key performance indicators (KPI) and implement processes and initiatives across the engineering organization that raise the bar of operational excellence and foster a culture of continuous improvement.

What we’re looking for:

• 10+ years of experience in a leadership role focused on operational excellence, process improvement or business transformation
• Experience with AWS and Kubernetes/Openshift
• Comfortable working in high-security / high-compliance environments, such as finance or healthcare
• Experience with Ruby programming
• Preferred qualifications:
• Ability to define high-level strategy for operations monitoring and risk mitigation and drive its implementation
• Excellent communication skills
• Experience in Fintech
• Minimum requirements:
• 7+ years as a technical people manager
• Good knowledge of fundamental SRE guidelines and strategies
• Proven ability to hire and manage a team of engineers, plan on-call rotation, implement incident and change management workflows

What you'll love:

• Competitive Compensation (base + bonus & equity)
• Supportive parental, family care, and military leave programs
• Employee Stock Purchase Plan (ESPP)
• Generous holiday, vacation, sick and safety leave
• Life and disability insurance
• Catered lunches + snacks & drinks when working in offices
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
• Annual wellness, technology & ergonomic reimbursement programs
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range

$200,700—$295,000 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]

https://www.upstart.com/candidate_privacy_policy