Analyst - Operational Excellence

Habitat for Humanity International (HFHI) is seeking an experienced analyst to fill the role of Analyst - Operational Excellence. The Analyst position is responsible for working with the Operational Excellence team to assess, address, and reduce risk factors with local US affiliates. Approximately 80% of time will be spent on general risk areas (such as affiliate operations, governance, homeowner services, construction, ReStore operations, and public relations) and 20% of time will be spent on financial matters.

This position may be remotely based within the US and will require 10% travel.

Responsibilities

• Collecting, recording, and analyzing data related to fieldwork, risk management and other administrative activities.
• Collaborating effectively with other departments to ensure successful service delivery to affiliates and to help protect the mission and brand of Habitat for Humanity.
• Creating related reports for affiliate leadership.
• Assisting affiliates to identify, assess, and respond to crises.
• Assessing affiliate operations, policies, and procedures and helping affiliates reduce risk and improve operations and compliance with current Habitat for Humanity standards in those areas.
• Assessing affiliate financial statements, audit and other financial reports, fiscal safeguards/internal controls, and financial policies and procedures.
• Assisting affiliates to respond to complaints, assessing related risk, reviewing related reports, and helping affiliates to developing related action plans when needed.
• Providing coaching and training for affiliates and US field staff in order to help affiliates address problems, manage and prevent crises, manage conflict, and create an atmosphere for success.

Requirements

• Excellent problem-solving and decision-making skills
• Accountability - We take personal responsibility for Habitat’s mission.
• Bachelor’s degree or equivalent combination of education and experience.
• Habitat for Humanity experience or work experience with similar non-profit organizations.
• 3+ years of related experience.
• Proficiency with Microsoft 365.
• Safeguarding - HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.
• Accounting, financial management and analysis skills and experience.
• Humility - We are part of something bigger than ourselves.
• Courage - We do what’s right, even when it is difficult or unpopular.
• Excellent report writing and presentation skills.
• Excellent interpersonal communication skills, including active listening.
• Ability to remain flexible and work in rapidly changing environments.
• Active support of HFHI values and commitments:

Preferred

• Knowledge, skill, and experience related to conflict resolution.
• Experience with Salesforce or other contact management software.
• Experience with data tracking & analysis.
• Knowledge, skill, and experience related to nonprofit consulting.