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Director Of Member Experience And Care Coordination Jobs

Director, Member Advocacy And Complaint Experience
By SoFi At Cottonwood Heights, UT, United States
Experience required engaging with and/or presenting with Regulatory Agencies (OCC, U.S. Federal Reserve, CFPB)
Process design experience (LEAN/Kaizen) to understand complaint root cause and path to remediation actions.
Everyone at SoFi is a Risk Manager.
Domain expert in end-to-end financial services complaints program design required
Strong analytical expertise in developing insightful visualizations that provide impactful trends, actionable intelligence, and correlation across multiple dimensions.
Leadership of Complaints Committee and Member Advocacy Programs
Director, Member Advocacy And Complaint Experience
By SoFi At Claymont, DE, United States
Experience required engaging with and/or presenting with Regulatory Agencies (OCC, U.S. Federal Reserve, CFPB)
Process design experience (LEAN/Kaizen) to understand complaint root cause and path to remediation actions.
Everyone at SoFi is a Risk Manager.
Domain expert in end-to-end financial services complaints program design required
Strong analytical expertise in developing insightful visualizations that provide impactful trends, actionable intelligence, and correlation across multiple dimensions.
Leadership of Complaints Committee and Member Advocacy Programs
Director, Member Advocacy And Complaint Experience
By SoFi At Charlotte, NC, United States
Experience required engaging with and/or presenting with Regulatory Agencies (OCC, U.S. Federal Reserve, CFPB)
Process design experience (LEAN/Kaizen) to understand complaint root cause and path to remediation actions.
Everyone at SoFi is a Risk Manager.
Domain expert in end-to-end financial services complaints program design required
Strong analytical expertise in developing insightful visualizations that provide impactful trends, actionable intelligence, and correlation across multiple dimensions.
Leadership of Complaints Committee and Member Advocacy Programs
Director, Member Advocacy And Complaint Experience
By SoFi At Jacksonville, FL, United States
Experience required engaging with and/or presenting with Regulatory Agencies (OCC, U.S. Federal Reserve, CFPB)
Process design experience (LEAN/Kaizen) to understand complaint root cause and path to remediation actions.
Everyone at SoFi is a Risk Manager.
Domain expert in end-to-end financial services complaints program design required
Strong analytical expertise in developing insightful visualizations that provide impactful trends, actionable intelligence, and correlation across multiple dimensions.
Leadership of Complaints Committee and Member Advocacy Programs
Director, Experience Of Care
By Bon Secours Mercy Health At Cincinnati Metropolitan Area, United States
Plan and lead change (change management)
Deploys system experience of care strategies, tactics, and behaviors in their market
Provides experience of care support across departments and disciplines
Collaborates with facility leadership to help drive performance improvement efforts for experience of care
Participates in system experience of care committees and workgroups to collaborate on system experience of care strategies and initiatives
Collaborates with system experience of care colleagues on best practices
Senior Director Of Care Coordination
By Accord At St Paul, MN, United States
Experience in budget development and management.
Experience in program development and implementation, preferably with a focus on services for individuals with disabilities.
Manage and supervise a high performing team poised for growth.
Using person-centered practices, coordinate services for individuals with disabilities among different health and social service professionals and across settings of care.
Minimum of 8 years of experience in a supervisory capacity.
Knowledge of health, social services, and funding sources that support individuals.
Director Of Member Experience
By Confidential At New York, NY, United States
Strong analytical skills and experience with data-driven decision-making and KPI
- Manage the end-to-end member journey to identify opportunities to engage and delight our members.
- Develop and implement processes and procedures to ensure a seamless and consistent member experience across all channels and touchpoints.
10+ years of experience in member experience, CX, customer success, or a related
Experience conducting user research and using data to drive insights and
Excellent communication and collaboration skills, with the ability to work cross-
Director Of Care Coordination
By Accord At St Paul, MN, United States
Experience in budget development and management.
Experience in program development and implementation, preferably with a focus on services for individuals with disabilities.
Manage and supervise a high performing team poised for growth.
Using person-centered practices, coordinate services for individuals with disabilities among different health and social service professionals and across settings of care.
Minimum of 8 years of experience in a supervisory capacity.
Knowledge of health, social services, and funding sources that support individuals.
Director, Care Coordination Jobs
By Diversicare Healthcare Services Inc. At Oak Ridge, TN, United States
Knowledge of healthcare reimbursement, utilization management, and discharge planning.
Previous case management experience preferred
Participates and facilitates Engage/72 HR Admission meeting. Ensures coordination as part of the care management system
Ensures utilization of company tools/resources related to care management – e.g. Dart Chart/Managed Care Log
Reviews Additional Documentation Requests (ADRs) with Health Information Management Coordinator (HIMC) to ensure all documents are available and meet the request
Must have knowledge of PDPM requirements of insurers
Manager Of Care Coordination
By Brightside Health At United States
Own processes around member risk management identification, referrals, and benefits coordination
Support and drive processes around member risk management identification, referrals, and benefits coordination
Support Physician & Staff Education around Case Management
Has experience in care coordination or case management, preferably in a mental health or behavioral health setting
Facilitate coordination of care for psychiatric medication management and therapy services across a spectrum of treatment settings and levels of care
Strong leadership and organizational skills, with the ability to manage multiple priorities and projects simultaneously
Director Of Member Experience And Care Coordination
By Tia At United States
Cross-functional management: you thrive in cross-functional environments by delineating roles and responsibilities, over-communicating, listening deeply and asking questions
Provide leadership, overall management, strategic direction, and support to the Care Coordination Team.
Develop and execute operational strategy designed to deliver on an excellent patient experience
7+ years of experience in healthcare patient experience and contact center operations, including at least 3 years in a leadership role.
Excellent communication and interpersonal skills, with the ability to build effective working relationships with internal and external stakeholders.
Strong analytical and problem-solving skills, with the ability to use data to drive decision-making and continuous improvement.