Director, Facilities Manager Jobs

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Develop, gain consensus for, and implement the Best Practice/ Building Operation Plan for assigned portfolio.
Work with the Financial Manager to prepare the annual budgets for the client and to work with suppliers to develop and deliver the annual budget with best practice FM operational support and administer the works to ensure budget compliance.
Assist with the development and maintenance of the Scope of Services, Service Level Agreements and Key Performance Indicators that have been formally agreed with CRE and the Client Business Units that support the FM Budget.
Ensure that a program of regular management reports are completed accurately and comprehensively to track operational and financial performance. Reports include Savings Tracker, monthly Outlook Variance reporting and monthly outlook forecast reporting.
Assist the Client with the development of the property budgets and forecasts in accordance within the financial timetable. Responsible for collection of fees from client and tracking of outstanding payments.
Inspect facilities and asset equipment to determine extent of service and equipment required. Recommend, justify, develop and coordinate with the Client team, projects that enhance the value of the office buildings.
Arrange for maintenance, upkeep, or reconditioning of facilities as specified in the operating procedures, the management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.
In conjunction with the Procurement Specialist, competitively bid and prepare all service contracts to assure high quality and cost effective services. Assemble and analyze contract bids, submit recommendations and prepare the standard form contract agreement for the Account Director for execution.
Act as primary contact for assigned site’s contractors and vendors.
Maintain role as primary contact for service requests generated by the client’s staff. Proactively meet with Client’s local management on a scheduled basis. Communicate regularly with the client’s management and staff, providing necessary support and information on the status of all areas under his management.
Approve purchases of supplies and equipment for use at managed office buildings.
Contract for services as described within the operating budget, management plan and/or management services agreement.
Participate in group-wide bid processes, as appropriate.
Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the Health and Safety guidelines.
Be proactively involved in ensuring that services are reviewed and improvements made to enhance FM services across the assigned portfolio.
Develop a close working relationship with all of vendors under their control, to ensure they fully understand the Client culture and are made to feel part of the team, delivering a high quality of service excellence.
Be responsible for ensuring all staff and contractors are aware of, and comply with, their responsibilities under the contract, with particular emphasis on the critical financial and operational targets.
Ensure that all staff, directly or indirectly employed on the contract, performs their duties in a way that supports minimum disruption to the client staff and their customers, respecting and enhancing the client’s reputation within the local or wider community.
Implement a comprehensive management reporting and meeting framework with operational managers, suppliers, Client local BU’s, CRE and internal JLL, which tracks and manages operational and financial performance targets/objectives.
Visit their sites on a regular, planned and ad-hoc basis to carry out formal financial and operational audits which ensure the client’s objectives are being met; and to review the performance of the team.
Introduce initiatives and encourage a continuous improvement philosophy across their sites, representing the senior management team as a member.
Keep up to date on the latest FM 'best practices' providing recommendations to the management team and the Client where appropriate.
Liaise with Client BU’s and all appropriate specialist resources regarding any project work or special circumstances which may arise.
Accountable to the Regional Director ensuring all staff and contractors operate in compliance with JLL Environmental, Health & Safety policies and procedures, as well as with local and national JSA requirements.
Assist with the JLL and Client Business Continuity and contingency plans, including after hours emergency response call-out & escalation procedures, etc. for the assigned sites so the JLL can continue to deliver all services to the Client and adequately support the Client in the event of an occurrence.
To assist with the annual Facilities Survey through JLL Regional Director, CRE & the Client local BU’s to improve performance management and development of the FM service strategy.
Laise with the client and all appropriate specialist resources regarding project work or special circumstances that may arise, including receptions, press announcements, and security issues.
Provide support to the Client in environmental audits, together with the Senior Facilities Manager, where appropriate, for ISO 14001 accreditation.
Accomplish tours of all assigned office buildings and grounds on a regular frequency; weekly and monthly.
To be available outside of normal operating hours to resolve emergencies, as quickly as possible, in a professional manner.
Ensure compliance with Best Practice documents is supported, with the assistance of the SFM. Assure compliance is held in all Jones Lang LaSalle policies, procedures and standard practices.
Recognize, understand and set an example relative to the policies within the Jones Lang LaSalle Personnel Handbook.
Provide Capital Project Management support where required.
Coordinate response to more complicated Client service requests and provide follow-up.
Directly supervise employees reporting to the assigned buildings. Carry out supervisory responsibilities in accordance with the policies detailed within the Jones Lang LaSalle Personnel Handbook and applicable laws. Ensure training of staff to fulfill legal requirements, especially in the area of fire protection, technical safety and personal safety.
Meet monthly with specific service providers to review performance metrics, budget alignment and pan-account issues for feedback to the Senior Facilities Manager.
To assist with the delivery of the Annual Occupancy Survey, based on the Client schedule.
Compliance with service provision as detailed in the contract.
Compliance with the Health and Safety responsibilities.
High Customer Satisfaction rating as measured in regular surveys.
Compliance with Best Practice documentation.
Pursue continuous improvement.
Must be fluent in English.
Excellent organizational skills required.
Strong interpersonal skills with training experience to guide multifunctional teams.
Excellent PC skills, proficient in MS programs to include Word, Excel and PowerPoint.
Interest in continuous improvement and development of new technologies.
At least 5 years experience working in a Facilities Manager capacity
Dependent upon work experience
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.