Director - Customer Service & Automation

Job Details:

Job Purpose/Summary:

• Supports transportation organization with all data analytics and reporting needs safety, quality, service, cost, people, and technology goals.
• Support continuous improvement and change management.
• Lead and develop team to support Tyson transportation and total company initiatives.
• Transportation lead for freight payment across all modes of transportation and commodities.
• Transportation lead for strategy, design, development and implementation for systems integration and automation.
• Partnership with distribution systems/product & compliance on digital and automated support for all commodities/products shipped to Global customers.

Essential Duties and Responsibilities:

• Fosters feedback loop with strategic partners to ensure best in class service while striving to be a shipper of choice.
• Develop and continually improve team structure. Incorporate market trends, forecasts and customer needs to determine team member roles and responsibilities are aligned to deliver world class service and lowest possible expense.
• Alignment with transportation operations, transportation strategy and global transportation procurement on technology and systems support to execute Ocean, Drayage and Domestics RFPs with the goal of balancing service and cost.
• Align with finance on annual operating plan.
• Alignment with transportation strategy and network design on necessary tools to support network optimization.
• Models the Tyson values and culture. Builds strong relationships and trust with internal and external team members and business partners. Creates discipline and focus around developing talent, building talent pipeline, and fostering environment that empowers team members.
• Ensure teams develop risk management and contingency planning related to trends and threats impacting Global transportation providers and Global BUs.
• Deliver the financial plan. Position is responsible that all team leaders have clearly defined responsibilities and understand their specific roles to achieve service and financial goals.

Requirements:

• Field travel, including potential for international travel, required to support Global operations, internal and external business partners (8-12 travel trips per year).
• Experience: Minimum 5 years Systems/Technology innovation within Logistics, Distribution and Transportation.
• Preferred skills; Experience managing Global transportation providers and international markets.
• Computer skills: Versed in Microsoft Office (Excel, PowerPoint, Access, Power BI) and various supply chain operating systems.
• Communication skills: Executive level written, presentation and verbal skills.
• Education: BS degree in Logistics/Supply Chain or Business/Systems or 8 plus yrs. of Systems/IT leadership within Logistics, Distribution and Transportation.

Relocation Assistance Eligible:

Yes

Work Shift:

1ST SHIFT (United States of America)

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

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