Director Of Global Customer Service Jobs

Educate prospective customers on product offerings and services and the benefits it provides

5+ years in a leadership / management level position

Experience with or knowledge of Zendesk or similar CRM and customer service tools/technology

Work closely with cross-functional teams to identify customer pain points, resolve product and technological issues, and improve the overall customer experience

10+ years of customer service experience within a direct-to-consumer, e-commerce, subscription-based environment

Experience managing teams both in-house and offshore (e.g., Philippines)

6-8 years of customer service experience in homebuilding or related real estate industry

5+ Years Construction Experience in the homebuilding industry

Strong experience in delivering high quality customer service programs. JD P experience a plus!

Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented

Strong people skills, including the capability to handle various personalities and develop professional relationships

Oversee divisions CSI by facilitating weekly meetings, providing ongoing training to employees, ensuring action plan in place to overcome upset customers.

Experience managing budgets and a proven track record for accomplishing cost management goals.

Significant inbound/outbound call center management experience including operations, performance metrics, continuous improvement, and process excellence.

Responsible for designing incentive programs in collaboration with talent management and the site leadership management team.

Experience demonstrating strong knowledge of leadership and professional development to assigned direct reports.

Knowledge of Managed Care, Medicare, and Medicaid

Continue to prioritize the employee experience and achieved a 90% overall engagement score on our employee survey in May 2022.

2+ years direct management of others preferred (can take someone with previous leadership but desire to get into this area)

At least 5 year of experience working in an office environment preferred

At least 3 years of direct customer service experience required

Analytical experience, specifically ability to look into data and make recommendations for improvement

High School Diploma or equivalent required; College Degree preferred

Positive attitude and true passion for helping and supporting customers through major and minor issues

Responsible for the project management of new installations

10 + years in Customer Service or a similar management role

Responsible for all customer service and fault reporting activities ensuring that these are managed and resolved efficiently

Must have medical device industry experience

Must be able to work with customers globally and have excellent communication skills

Responsible for the development and implementation of the Group’s Service and Technical support strategy

Prior management experience is required

Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Ensure best practices are being utilized for the most optimal customer experience through the Division Warranty Department

Forecast responsibilities for department overhead

Oversee more than one customer service managers

Oversee payroll for Service Managers and Coordinators

Bachelor’s Degree or higher, in a customer service-related field, or a combination of comparable education and experience is required

Minimum of 4 years experience in a call center leadership role

Experience in the custom framing industry or other highly custom industry, a plus

Excellent verbal and written communication skills

Experience with Dynamics CRM and Five9 preferred but not required

Ensure team members are aligned with our strategic vision and understand the role they play in the company’s success

Bachelor's degree in business administration, customer service management, or a related field (or equivalent work experience).

Prepare regular reports and present key customer service metrics, trends, and insights to senior management.

Communicate effectively with internal stakeholders, including management, sales, marketing, and operations teams, to ensure alignment and collaboration.

Proven experience in a customer service role, with at least 3 years in a leadership or managerial position.

Collaborate with other departments to ensure seamless resolution of customer issues and promote a positive customer experience.

Develop and implement customer service strategies, policies, and procedures to enhance the overall customer experience.

1, 5 yrs experience in after sales operation and team management

5, over 3 years of experience in overseas after sales team management

2, Responsible for after-sales service work plan, standards, systems, procedures development and management

7, Responsible for the construction, operation and management of regional after-sales service center

1, Responsible for after-sales service team and talent development;

3, Responsible for after-sales customer satisfaction and customer loyalty research, analysis, improvement and etc.,

Contacting and scheduling potential clients

Customer service for current clients

Morrisville Taekwondo America is looking for an outgoing, energetic applicant for the following duties:

Job Type: Part-time (3 pm-8 pm)

Salary: From $15.00 per hour

Support continuous improvement and change management.

Ensure teams develop risk management and contingency planning related to trends and threats impacting Global transportation providers and Global BUs.

Preferred skills; Experience managing Global transportation providers and international markets.

Align with finance on annual operating plan.

Education: BS degree in Logistics/Supply Chain or Business/Systems or 8 plus yrs. of Systems/IT leadership within Logistics, Distribution and Transportation.

Experience: Minimum 5 years Systems/Technology innovation within Logistics, Distribution and Transportation.

Experience growing team members through career: leaders, management tracks & individual contributors globally

Excellent customer management instincts and abilities

Gather feedback and align with other departments, including Sales, Support, Product, and finance to improve the customer experience

Increase of NPS (Net Promoter Score) for managed customers

3-8 years of experience managing customer facing success teams

Experience managing global success teams, time zones and channels

Experience growing team members through career: leaders, management tracks & individual contributors globally

Excellent customer management instincts and abilities

Gather feedback and align with other departments, including Sales, Support, Product, and finance to improve the customer experience

Increase of NPS (Net Promoter Score) for managed customers

3-8 years of experience managing customer facing success teams

Experience managing global success teams, time zones and channels

Bachelor’s Degree and/or equivalent combination of education and/or experience

Manage resource decision-making and planning.

Manage customer warranty and returns processes.

Minimum of 8 years Customer Service experience with 3 years experience in a leadership role

Minimum of 5 years eCommerce Customer Service experience

Automotive industry experience a plus

Strong planning and organizational and management skills

Excellent written and oral communication with the ability to converse with management and challenge them, where appropriate

Must excel in a fast-paced environment where critical thinking and strong problem solving skills are required for success.

Minimum of 5 years of working experience in a strategy leadership position.

Superior communication and coordination skills.

While performing the responsibilities of the job, the employee is required to talk and hear.

Excellent leadership and team-building skills and experience.

Direct the efforts of staff members, through managers/supervisors, to meet product delivery, project deadlines, production schedules, and system and/or procedural enhancements.

Carry out any and all other responsibilities as assigned.

Excellent communication skills especially as it relates to interacting with cross-functional groups.

Excellent planning and organization skills.

Excellent computer skills including Microsoft Office Suite.

Superior managerial and diplomacy skills.

Champion opportunities to consistently Improve the Service Oklahoma experience

Aligning customer experience strategies with marketing initiatives and informing customers about new product features and functionalities.

Identifying customer needs and taking proactive steps to maintain positive experiences.

5+ years of progressive experience in customer service, customer relations, or customer experience design

Superior verbal and written communication and interpersonal skills.

Bachelor's degree in Information Management, Information Technology, Integrated Marketing Communications or other like degrees

Set the visions and direction for Abbott’s customer experience with a focus on digital and go-to-market ecosystem

Knowledge of diabetes and/or health technology ecosystems (preferred)

Minimum 8+ years of experience including leading global transformation, and/or customer experience or integrated marketing team

Experience building products and/or marketing in a highly regulated industry

Motivated with a can-do attitude, flexible, open with excellent communications skills

7+ years of area management

Management of the departments budget.

5-10 years experience in the medical field

Develop and implement strong training, monitoring, and continuous improvement at all levels in the department to insure the best Customer Experience

Develop and implement training and quality assurance programs for new hires and experienced employees.

Establish service levels and requirements for the department.

7+ years of area management

Management of the departments budget.

5-10 years experience in the medical field

Develop and implement strong training, monitoring, and continuous improvement at all levels in the department to insure the best Customer Experience

Develop and implement training and quality assurance programs for new hires and experienced employees.

Establish service levels and requirements for the department.