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Digital Operations Coordinator - Temp

Company

Warner Music Group
Address , Los Angeles, 90028, Ca
Employment type FULL_TIME
Salary $25.75 an hour
Expires 2023-07-11
Posted at 1 year ago
Job Description
:
Job Title: Digital Operations Coordinator - TEMP
A little bit about our team:
  • This role will provide support to WMG affiliate labels globally regarding content delivery, XML specifications and other relevant detail relating to the WMG digital delivery process including drafting and distributing educational documentation.
  • This role will engage in systemic integration of new accounts and ongoing support of existing accounts while ensuring data compliance.
  • Within the Digital Operations department of Media Operations, this role will provide end-to-end operational account support for digital accounts in the America’s and abroad as needed.
  • This role will assist in analysis and distribution of content impacted by the Digital Operations Loss of Rights Takedown Process.
  • This role will support orchestrating timed release setup and execution.
Your role:
  • You will be working with a dynamic and innovative team solving the world’s supply chain operations problems while helping WMG to exploit its exciting catalog globally.
  • You will work on a team where no two days are truly alike and being a digital detective is all in a day’s work.
  • You will be at the forefront of an ever-growing and ever-changing field as we constantly adapt to the ways people consume music and the accounts that work to provision that media.
Here you’ll get to:
  • Be responsible for North America DSP support incl uding: new account profile setup; education on our supply chain workflow and standards; contract language adherence and operational compliance; digital content delivery and release management.
  • Provide support in setup, monitoring and administration of timed releases.
  • Participate in operational and regional conference calls to discuss integration statuses, recent deployments and other items pertaining to your region/accounts.
  • Triage issues with digital assets, production processes, source media, and client infrastructure.
  • Cultivate relationships with key stakeholders to better service the business and catalog.
  • Suggest and implement enhancements to our workflows to improve efficiency as needed.
  • Participate in global systemic initiatives, such as XML specification upgrades, encode rationalization efforts, and introduction/education of any technical enhancements pertaining to Digital Service Providers (DSPs).
  • Help triage and resolve audio QC and metadata customer service tickets reported with major partners.
  • Provide takedown non-compliance research and outreach as needed.
  • Provide support for the timely task of analyzing and distributing Takedowns to product / partner combinations impacted by the Digital Global Loss of Rights Process.
  • Provide operational support to Digital Service providers, globally.
  • Assist Labels and media production personnel with the vetting and monitoring of sensitive release plans, and partner specific follow up.
  • Participate in America’s Regional Operations calls to raise awareness and educate audiences on developments, account activities, technical deployments, and other supply chain related activity.
  • Document Change Requests and bug fixes, as well as provide the technical teams support in testing enhancements/deployments as needed.
  • Manage operational and technical account relationships of key accounts based in North America.
  • Support Immersive Audio accounts, deliver content and troubleshoot delivery/source issues.
About you:
  • Communicate clearly, effectively, and timely.
  • Proficient in Microsoft Office 360 (Outlook, Excel, Word, PowerPoint, Teams).
  • 1-2 years account management and/or working with digital service provider experience preferred.
  • Read, interpret, and amend XML.
  • Think critically and creatively.
  • Learn and implement new processes, procedures or concepts quickly.
  • Review analysis and translate it into actions.
  • Comfortable working in a fast-paced environment.
  • Maintain an approachable demeanor.
  • Stay organized, on task, and motivated.
We’d love it if you also had:
  • A Bachelor’s Degree or equivalent experience.
  • Multi-tasking capabilities.
  • Curiosity for our business and your role within it.
  • A passion for music.
  • Experience in digital content, data, and/or account management.
  • Experience with computer programming languages.
About us:
  • Because according to some of the most respected digital partners in the field, we have the best operations team across the industry.
  • Because you’ll have fun while challenging yourself and seeing what you’re made of.
  • Because while we work hard, we have fun and work in a collaborative group.
  • Because this team is a technical family.
As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.
Together, we are Warner Music Group: Music With Vision & Voice.
Love this job and want to apply?

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
#LI-Hybrid
Salary Range
25.75 Fixed Rate
Salary Ranges are included for all NY, California job postings and 100% remote roles where talent can be located. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.
WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.
Copyright © 2023 Warner Music Inc.
Links to relevant documents:
2023 Benefits At A Glance.pdf
EVerify Participation Poster.pdf
Right To Work - English.pdf
Right to Work - Spanish.pdf