Ad Operations Manager Jobs

#TeamNextdoor
Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.
Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 305,000 neighborhoods across 11 countries.
Meet Your Future Neighbors
The Ad Operations Team sits within our Advertising Solutions organization, and is responsible for executing advertising campaigns and helping to build a world class advertising platform. The team, which is spread across all regions of the US (East, Central, and West) as well as UK, works to earn the trust of our fellow teammates and internal partners everyday, is customer obsessed by focusing on campaign performance, acts like owners by managing a large book of business, and invests in community by knowledge sharing, training and being a resource to other teams in the revenue organization. At the end of the day, our purpose is to fully own the success of our clients.
The Impact You’ll Make
As an Ad Operations Manager, you will partner closely with your teammates as well as our Account Managers (AM), Client Partners (CP), and product team. You will be a critical partner in building and executing campaigns, as well as performance optimizations and analysis during and after the campaign. Day-to-day functions include building and trafficking direct-sold campaigns, partnering with your cross-functional partners, optimizing for client performance goals, and troubleshooting issues/challenges as they surface. If you're great with people, insanely detail-oriented, a creative problem solver, and eager to share your unique knowledge and experience to help strengthen and grow our team while learning a lot in the process, we want to hear from you!
Your Responsibilities Will Include

• Show flexibility and willingness to handle miscellaneous operational tasks and advertiser requests
• Monitor and solve campaign-related issues; test/troubleshoot new ad products
• Analyze data using statistical software; convert complex data and findings into understandable tables, graphs, and written reports
• Ensure quality control across all campaigns by partnering with Account Management to confirm accuracy of materials, enforcing a structured QA system, and contributing to seamless pre-launch communication between teams
• Build, flight, QA, and optimize advertising campaigns
• Proactively look for ways to improve process, take initiative to run tests and experiment
• Experiment and learn quickly. Use creative problem-solving skills and internal and external data to optimize campaigns towards client performance goals (such as CTR, CPA, ROAS, ROI)

What You’ll Bring To The Team

• High-level verbal and written communication skills
• 2+ years experience in ad operations, campaign management, optimization strategist, project management, or other operational role
• Exceptional organization and time management skills
• Ability to thrive in a fast-paced, high-volume, and deadline-driven environment
• Bold in sharing feedback and perspective - good ideas come from everywhere
• An inquisitive mind and analytical mindset
• Strong Excel skills (pivot tables, VLOOKUP, macros)
• A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods
• Experience trafficking/managing campaigns with awareness and performance goals, as well as the ability to use client data to optimize towards performance goals
• Demonstrated problem solving and troubleshooting skills

Bonus Points

• Familiarity with Google Ad Manager, DV360, or other ad servers/DSPs
• Experience running programmatic campaigns

Rewards
Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.
The starting salary for this role is expected to range from $65,000 to $112,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.
Importantly, the compensation for this role also includes a variable incentive component, which will vary depending on your achievement of sales-related goals and objectives.
We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.
Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.
We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.
At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.