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Digital Operations Coordinator Jobs
Company | Sheetz |
Address | , Claysburg, 16625, Pa |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-29 |
Posted at | 11 months ago |
Location: Sheetz Corporate - Claysburg, PA
This position requires 3 days on-site at the Claysburg, PA office location.
PRIMARY PURPOSE OF THIS POSITION:
Responsible for assisting with the cross-departmental orchestration to ensure all Consumer Digital platforms are released as planned, running as expected and any customer issues are routed/resolved in a timely manner.
ESSENTIAL FUNCTIONS: (other duties may be assigned)
- Assist in ensuring our Consumer Digital platforms are running as expected on a daily basis.
- Help orchestrate platform releases in collaboration with the DevOps group. Communicate across teams/departments to ensure alignment.
- Facilitate post-mortem meetings/reviews and create subsequent documentation after any events that warrant such treatment.
- Work with RISC, Brand Marketing, Accounting, IT, etc. during any fraud events; coordinating any Consumer Digital efforts and gathering data required to assist in forensic efforts.
- Assist in the creation of any needed business documentation/training aids for our Customer Service or IT Support teams related to Consumer Digital platforms.
- Regularly monitor of VoC feedback and other systems to identify any trends or issues that may be arising. Escalate problems to appropriate teams and suggest solutions as needed.
- Respond to customer calls related to Consumer Digital platforms in a timely manner.
- Execute standard digital operation procedures.
REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
- Bachelor’s Degree in Business, Information Systems, or related field preferred
- Associates Degree in Business, Information Systems, or related field required
Experience
- Minimum 1 year of e-commerce technology experience required
- Prior digital project management experience preferred
- Minimum 2 years of business operations experience required
Licenses/Certifications
- None required
Tools & Equipment
- General Office Equipment
ABOUT SHEETZ
Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina.
Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.
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