Digital & Omnichannel Project Manager

LVMH, the world leader in luxury, brings together more than 70 exceptional Maisons across six business sectors: Wines & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewellery, Selective Retailing, and Other Activities.

Joining LVMH means becoming part of a community of more than 150,000 passionate talents, representing 172 nationalities in 70 countries. What brings them together across our diverse ecosystem are three core values: creativity and innovation, entrepreneurial spirit, and the continuous quest for excellence.

LVMH & Technology

LVMH is currently reinforcing its technology capacities to support key transformation priorities:

• Lead US specific projects improving performance and operational efficiency of US Maisons.
• Transforming our Digital and Omnichannel technology landscape around Salesforce commerce cloud
• Simplifying its technology landscape

To support the above objectives, LVMH is looking for a Project Manager Omnichannel and Digital, that will be able to establish a clear technical leadership in the AMER region, based on a strong partnership with the key regional teams of brands and seamless alignment with LVMH central teams.

Role & Responsibilities

This role will act as the key relay of LVMH Omnichannel and Digital strategy for the AMER region on the Omnichannel and Digital domains, with a strong focus on supporting the multiple brands of LVMH. The role will report to the CTO AMER based in New York as well as the VP of Omnichannel and Digital.

Key responsibilities of this role:

• Work closely with cross-functional teams to ensure alignment on project goals and deliverables.
• Develop and manage project plans, timelines, and budgets.
• Lead the planning and execution of omnichannel, digital, and clienteling projects.
• Stay up to date on industry trends and best practices in omnichannel, digital, and clienteling.
• Coordinate stakeholders from different brands of the group to ensure success in their digital and omnichannel transformation.
• Monitor project performance metrics to ensure projects are delivered on time, within budget, and to the required quality standards.
• Identify and mitigate project risks and issues.
• Develop and maintain project documentation, including project charters, requirements documents, and status reports.

Profile

• Ability to manage multiple projects simultaneously and prioritize effectively
• 5-7 years of experience in digital project management, with a focus on omnichannel and clienteling
• Bachelor's degree in Business, Marketing, IT or related field
• Experience coordinating stakeholders from different brands of the group to achieve success in their digital and omnichannel transformation
• Strong problem-solving and analytical skills
• Demonstrated success in leading and delivering complex digital projects across multiple channels and touchpoints
• Strong technical background with proficiency in Salesforce Commerce Cloud
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong attention to detail and commitment to delivering high-quality work

LVMH are continuously looking for passionate talents like you to contribute to craft the future of our industry and take part in exciting projects. As we retain control of the entire value chain, from the sourcing of raw materials to our own retail networks, we offer a varied palette of metiers, allowing you to find opportunities tailored to your aspirations. Whatever you’re interested in - from digital analysis to creative direction, from supply chain planning to crafting leather - LVMH can offer you an unlimited playground.

You will do it by working alongside experienced managers who will inspire you with their drive and entrust you to build ideas of your own, supporting you to exceed your full potential.

With you on our teams, we craft a future that is more sustainable, creative, and inclusive.

Location and reporting line

The position is based in New York and reports:

• Hierarchically to the AMER CTO (based in NY)
• Functionally to the Head of Omnichannel and Digital (based in New York)

The owner of the position evolves in a deeply matrix environment:

• International: with some decision-making locations in IT and Business located in France, San Francisco and New-York depending on the competencies and on the specificities
• Group & Brands/Divisions
• Collaboration with multiple teams on different domains (IT and Digital IT)