Digital Experience Data Analyst

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The team drives what makes us successful by improving consumer experiences, enabling business growth, and advancing operational excellence. Enterprise Technology is guided by the principles of being service focused and collaborative, being biased for action and innovation, and being efficient through leverage of The Walt Disney Company scale and through continuous improvement.

The Digital Experience organization is responsible for understanding and innovating new ways of working, having a broad focus on employee experience, and applying user experience principles across the digital landscape.

The business analyst works with the Digital Experience Senior Manager of Business performance, Service Management and Engineering teams to support project, program, and organizational priorities through data and business analysis. Through partnership with Service Management, Engineering and Service Implementation, the data analyst will gather and synthesize data for the DX portfolio of services, supporting decision making, portfolio rationalization, and performance measurement. In addition, this position will deliver business and financial reports ad hoc and scheduled in support of project and program objectives and monthly and quarterly financial planning.

Responsibilities:

• Collaborate with operational leaders throughout Enterprise Technology to develop service reports and prioritize operational improvements
• Able to recommend and implement reporting and process improvements
• Support the ongoing maturation of service management and engineering functions via data and dashboards
• Build visualization dashboards to drive decision making, portfolio rationalization, and performance management
• Educate business partners on available data, analytics, and reporting capabilities
• Ability to confidently synthesize complex data & deliver meaningful reports.
• Visualization, presentation, and communication of results and recommendations
• Excel at balancing multiple requests, staying organized and prioritizing work based on deadlines
• Excellent communication, analysis, planning, and partnership skills
• Partner with executives and leaders in the DX Service Management, DX Engineering and DX Service Implementation teams to gather and provide data about the DX portfolio of services
• Capable of operating independently and handling deliverables and expectations
• Function as a business consultant and data analyst
• Ability to interact effectively at all levels and across diverse cultures.
• Partner with other teams and departments to ensure consistency in data sources and reporting
• Passionate about technology and excited for the opportunity to learn and apply new concepts to day-to-day work

Experience:

• Experience working in a large multi-business unit environment, with an understanding of how to navigate complex organizational structures and work effectively with team members from various business units.
• Knowledge of data governance and data management best practices, with a solid focus on data quality and accuracy.
• Demonstrated ability to work cross-functionally across teams and manage work effectively within deadlines.
• Experience in data cleansing, transformation, and integration, with the ability to identify and resolve data quality issues.
• Experience as a data analyst supporting large IT initiatives as part of an Enterprise Technology Organization, with a consistent track record of delivering insights and recommendations to advise strategic decision-making.
• Ability to identify and articulate insights and recommendations from complex data sets, with strong data visualization and storytelling skills.
• Experience or familiarity with data visualization and reporting tools such as PowerBI and Tableau.
• Advanced analytical skills, with a strong problem-solving and creative ability.
• Familiarity with project management methodologies and tools, with experience in leading data-related projects from inception to completion.
• Proficiency in business and data analysis technologies and methodologies, with a consistent track record in crafting and developing business reports.
• Expertise in using Excel, PowerPoint, and Word.
• Strong customer service and communication skills, with the ability to communicate effectively with partners at all levels, including senior leadership.
• Familiarity with collaborative platforms such as SharePoint, Confluence, and Jira.
• A passion for learning and staying up to date with the latest trends and developments in data analytics and technology.

The hiring range for this position in Florida is $ 88,970.00 to $119,350.00 per year and in California $93,398- $125,290. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.