Digital Business Manager Jobs

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T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
The Digital Business Manager executes against web marketing strategies that unlock incremental business value through exceptional web and app experiences that deliver seamless discovery and adoption of our products, features, and services across T-Mobile lines of business. This role accelerates business impact by leveraging data to inform web merchandising tactics, campaign optimization, and customer flows for T-Mobile across our digital properties.
Digital Business Manager owns key segments of the digital experience and leads in achieving desired outcomes. Using consumer and market insights, this role defines and influence innovative experiences that increase customer satisfaction, drive online sales, and reduce costs. This position reports on, analyzes, and uses historical data, site/campaign performance, and research to inform and optimize tactics. They influence and support new features and functionality launches to increase activations and support the overall customer experience.
Digital Marketing Manager embraces experimentation and learning and is energized by the spirit of continual improvement. The position requires a high level of cross-functional collaboration, excellent analytical and communication skills with a strong bias for action, and a spirit of curiosity to find opportunities to deliver impact.

Job Responsibilities:

• Define and execute web activities to support business goals, offers, device launches, and enterprise initiatives as well as analyzing relevant data and insights to inform and optimize campaign and site performance

• Own the merchandising and traffic flow to move customers through the funnel and retain them, including customer segmentation and tailored experiences

• Create artifacts needed to set up projects for success, including planning materials, impact sizing and forecasts, performance measurement, and applying learnings to optimize results

• Communicate marketing objectives, strategy, and milestones to key stakeholders

• Optimize outcomes by analyzing performance, behavioral, customer and market data and insights

• Develop hypotheses and create a test-and-learn plan for improving experiences and functionality across key areas in Digital using consumer and market data and insights

• Lead transformation through continual optimization and building efficient and scalable processes

• Codify learnings and share best practices across teams

Education:

• Bachelor's Degree (Required)

Work Experience:

• 4-7 years Experience in Digital Marketing, Digital Merchandising, eCommerce or similar field ()

• 4-7 years Experience using data and metrics to measure impact and determine improvements ()

• 4-7 years Cross-functional project management experience ()

• 4-7 years Internet B2C commerce experience responsible for site merchandising ()

• 4-7 years Direct experience working in wireless or other e-commerce ()

Knowledge, Skills and Abilities:

• Microsoft PowerPoint Ability to distill complex and multi-facited strategies and articulate narratives into slide format (Required)

• Microsoft Excel Ability to source and manipulate complex data sets, including leveraging pivot tables and V-lookup (Required)

• Web Content Management Skilled at managing content portfolios and how to govern allocation and optimize for business goals (Required)

• Tableau Ability to build dashboards and other data visualization using tools like Adobe Analytics or Tableau (Required)

• Segmentation Ability to develop customer segments and tailored content to increase engagement and drive business outcomes (Required)

• Web Development Ability to do light html or other web language manipulation (Preferred)

• SQL Ability to write basic SQL (Preferred)

• Market Research Ability to identify and drive A/B test methodology and implementation, leverage research methods to attain customer insights and inform strategy (Preferred)

• Process Improvement Ability to identify process improvements to increase team efficiency and cost reduction (Preferred)

Licenses and Certifications:

• Legally authorized to work in the United States
• At least 18 years of age

Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Washington Pay Range : $97,100.00 - $131,300.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.