Desktop Support Technician Jobs

Bard College Information Technology is seeking a skilled and motivated Desktop Support Technician for a full-time position on the Annandale-on-Hudson campus. The Desktop Support Technician is primarily responsible for handling first and second level support of user workstations, computer labs, and printers. A thorough understanding of desktop operating systems and applications and a proven track record of excellent customer support will be required.

Bard Information Technology supports a diverse and exciting academic environment. The motivated candidate will find ample freedom to learn new technologies and develop processes to support the organization.

Essential Duties

• Clean and rebuild used computers for redeployment
• Recommend best practices to users
• Help maintain an up-to-date list of software installed in labs and classrooms
• Use a ticketing system to document issues and resolutions
• Investigate and understand changes to technology
• Assist users/departments with technology installations and deployments of PCs and Macs
• Install and provide user support for peripheral devices and standard software applications
• Maintain awareness of impending technology changes that will affect users or the campus as a whole
• Remove viruses and perform malware remediation
• Maintain database of passwords
• Update, maintain, and replace PC and Mac hardware and software in labs, classrooms, and teaching stations
• Provide support relating to the use of Windows and Mac operating systems
• Set up or move IT equipment as needed
• Interface with vendors in addressing complex problems, technical issues, warranty support, software licenses
• Maintain asset inventory of hardware
• Provide software and hardware support to end users on-site on campus and surrounding areas; occasionally provide support remotely
• Organize IT equipment in storage closets and maintain inventory
• Diagnose and resolve hardware and software issues
• Support mobile devices including iPhone, iPad, Android devices, tablets and broadband devices

Required Qualifications

• Proven written and oral communication skills
• Ability to maintain inventory of hardware and to document the status and resolution of user issues
• Independently motivated with a positive attitude and strong customer service orientation
• Assertive problem solving and troubleshooting skills
• 2+ years of experience and/or IT degree or certification
• Experience with computer imaging and computer lab maintenance
• Ability to work on a team and communicate effectively with all team members
• Valid driver’s license
• Strong understanding of computer hardware and experience with hardware repair
• Extensive knowledge of both Windows and Mac operating systems

Desired Additional Qualifications

• Understanding of desktop security standards
• Experience with ticketing systems or databases
• Knowledge of device management and automation software
• Knowledge of MacOS, iOS, Android operating systems and supporting applications
• Experience in Active Directory management and Group Policy creation

To Apply
Please submit a cover letter, resume, three contact references, and at least one sample of your creative work documentation (writing samples, project plans, technical diagrams, or even representative customer correspondence) through Interfolio at: http://apply.interfolio.com/123914

Equal Opportunity Employer

Bard College is an equal opportunity employer and we welcome applications from those who contribute to our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, mental, or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information.

Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employment practices, services, programs, and activities.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• Flexible spending account
• 401(k)
• Paid time off
• Health insurance
• 401(k) matching
• Tuition reimbursement
• Health savings account
• Vision insurance
• Employee assistance program
• Life insurance
• Dental insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person