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Desktop Support Jobs

Company

Saxon AI
Address Mobile, AL, United States
Employment type FULL_TIME
Salary
Expires 2023-06-23
Posted at 11 months ago
Job Description

Job Title – Desktop Support

Location – Mobile, AL (Onsite)

Hire Type – Full Time (Permanent)


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An executive Desktop person to support Digital Workplace. The Level 2 Support person’s role is to ensure proper computer operation, including triage of network and backend IT incidents, so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.Candidate should report to the office 5 days/week.


Responsibilities:

  • Service coordination between different IT teams.
  • Follow up on requests and incidents and provide white glove service to the Executives.
  • Test fixes to ensure the problem has been adequately resolved.
  • Research solutions through internal and external knowledge base as needed.
  • Creation of documentation related to IT infrastructure
  • Excellent Level 2 troubleshooting skills.
  • Technical skills required to perform troubleshooting and help in resolutions.
  • Receives, analyze and submit requests from the business.
  • Provide suggestions for continual improvement.