Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
It Specialist – Desktop Support
Recruited by DCH Health System 11 months ago
Address Tuscaloosa, AL, United States
Desktop Support Jobs
Recruited by Saxon AI 11 months ago
Address Mobile, AL, United States
It Analyst – Desktop Support
Recruited by DCH Health System 1 year ago
Address Tuscaloosa, AL, United States
Desktop Support Jobs
Company | Sky Systems, Inc. (SkySys) |
Address | Hoover, AL, United States |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-08 |
Posted at | 11 months ago |
Client Services Onsite Technician / Desktop
- 5 to 8 years of Experience
- Have solid understanding of working in a fast paced environment, supporting onsite clients as well as home office users.
- Track all incoming/outgoing activities via client's asset management system. Maintain Excel/SharePoint Trackers on all equipment, as well as in client's asset management system.
- Experienced in Service Now ticketing system
- Ongoing support who will monitor queue for Incidents, Requests, ensuring SLA's are maintained.
- Become visible and provide IT support to the customer and provide guidance and support as needed.
- Responsible for maintenance of desktop/peripheral computing environment.
- Must have valid license, along with the ability to lift 50lbs.
- This role be responsible for building and supporting day to day operations of all laptops and desktops.
- Must have solid soft skills and be a good communicator.
- Installation, monitoring and service of the desktop hardware, software and peripherals
- Schedule, build, deploy, recover PC assets according to global Client guidelines and adhere to scheduled appointments for asset recovery collections follow Pharma Kroll process and eWaste processes.
- Ability to troubleshoot (hardware, software and connectivity) incidents through to resolution
- Build and Deploy Win7/Win10 machines with attention to deployment details to ensure positive End User Experience (EUX)
- Remote Users Support
- Inventory control and asset management
- Good written and oral communication skills with clients and management as well as people skills.
- Other Ad Hoc Activities and Reporting as required
- Clean and prepare all hardware for reuse, which includes, running diagnostics and submitting OEM tickets for repair.
- Some asset management responsibilities.
- Provide guidance to clients and Support projects in progress in collaboration with other NBS IT organizations. Interface and collaborate with other teams for issue resolutions.
- Manage and maintain relevant SOPs and other documentation e.g., Knowledge Base articles
- Experience working in a team-oriented, collaborative environment with strong customer-service orientation.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Develop and maintain service operations manual documentation. Develop and maintain work instructions to complete operational checklists and work orders.
- Analyze Client Service calls for desktop devices and incident data to identify and advise Client of any potential user-training requirement and automation and to drive continuous service improvements.
- Supports, manages, optimizes and maintains the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares.
- Track logistics of equipment, transferring between stock rooms (both physically & logically) with attention to detail. Following pharma litigation processes to ensure all equipment is quarantined properly.
- Good understanding of Skype, VPN and mobile device support
- Knowledge of software distribution, patching and imaging technologies desirable
- Ability to read and understand technical manuals, procedural documentation and OEM guides
- General understanding of network infrastructure of DNS, Proxy servers and firewalls
- Hands-on hardware troubleshooting experience
- Basic knowledge of LAN/WAN setups and concepts
- Knowledge of Active Directory for computer configuration e.g., WebSM
- Knowledge of IMAC, SLA's and Asset management, ITIL
- Full Microsoft Office Suite and Operating Systems: Win7 and Win10. Word, Excel, Skype, Outlook Calendar, scheduling and SharePoint
- Solid knowledge of Windows (version 10 preferred)
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago