Desktop Engineer Jobs

Need immediate joiner/ someone who can join in 1-1.5 weeks of time.

2 rounds of Interview

Location- Cincinnati, Ohio

Mandatory skills:

• Exp with both Windows and Mac Operating system OR(Expert in Windows with some knowledge on Mac like setting up a Mac device)
• Experience with Intune
• Exp. in Active directory
• Someone who has experience working with End User, Managing the site.

• Helps and create technical documentation and manuals for future references.
• Have hands one experience on handling Windows & MAC OS issues.
• Walk customers through installing applications and computer peripherals.
• Manages all the assets at site and keeps records of incoming and outgoing assets.
• Drives user satisfaction for all employees working on site and remotely.
• Image the machines as per demand raised by HR and other stakeholders.
• Able to remotely support mobile devices and desktop/Laptops.
• Can manage the entire site independently and work as an individual contributor.
• Should report the stock details on weekly basis.
• First contact resolution of desktop issues and follow proper escalation procedures.
• Assist in the planning and installation of desktop computer hardware, software at the site.
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels and has hands on experience on Service Now.
• Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications primarily using remote access technology.