Desktop Technician Jobs

This position is part of the Office of Technology Services (OTS) User Service team and reports to the User Services manager. This position will provide Tier I/Tier II support for internal and external customers at Tennessee State University. The Desktop Technician will fulfill the following job duties: basic to advanced troubleshooting of campus desktop technologies including desktop PCs, laptops, printers, software installation and maintenance, inventory management, and retrieval/removal of outdated equipment. This role will operate and maintain a multi-platform environment that includes various equipment and technologies; install and maintain a variety of PC-based software applications; detect, troubleshoot, and report system problems related to Dell, Lenovo, Apple, HP, Xerox and other manufactured devices; upkeep multifunction printers; create and maintain documentation for repair and troubleshooting procedures; establish and maintain working relationships with students, faculty, and staff both internal and external of the university in order to effectively gather and convey information.

Collaborate with Help Desk staff, technicians, system coordinators, and other groups within OTS to develop technical solutions to problems. Explore and develop new methods for resolving technical issues including desktop hardware and software issues, account and password management, and student portal use.

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the “Transcript” section.
You will be required to provide names and contact information for three references during your application to the posting.