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It System Administrator – Field Support

Company

Ventas, Inc.
Address , Philadelphia, Pa
Employment type FULL_TIME
Salary
Expires 2023-07-30
Posted at 11 months ago
Job Description
:
The IT System Administrator – Field Support is responsible for support of IT infrastructure and security for multiple corporate and property management sites throughout the eastern US. Key tasks include building automation support, ISP circuit procurement, hardware and infrastructure installations, and general network maintenance. The IT System Administrator – Field Support will be part of the Ventas Service Desk team which provides technical support to a medium-sized Enterprise ensuring PC/laptop, printers and peripherals are properly maintained and serviced.
Essential Functions:
  • Manage vendors related to ISP circuits, telephone installation and repair
  • Travel as required (estimated 20-30% of time)
    • Role will be based out of Philadelphia office
    • Expected to travel to New York City corporate office at least once a month
    • Expected to travel to Baltimore office quarterly
    • Other travel as needed (other field sites, Chicago and Louisville corporate offices)
  • Deploy and administer firewalls to secure building automation systems
  • Other travel as needed (other field sites, Chicago and Louisville corporate offices)
  • Monitor and respond to system alerts on circuit status, along with tickets from ISP for outages/changes/restoration of services
  • Set up or repair computer equipment or related devices
  • Manage remote office technology stack: DHCP administration, printer support, ISP support, remote access, phone system support, Carbon Lighthouse Support
  • Train users to work with new computer hardware and software
  • Role will be based out of Philadelphia office
  • Assist users with solving technical issues, software installation and support
  • Act as primary point of contact for east coast corporate and field offices
  • Partner with the Infrastructure team to manage and maintain local data center systems supporting field offices
  • Expected to travel to New York City corporate office at least once a month
  • Provide on-call rotation coverage as part of Service Desk team
  • Mentor junior team members and act as a technical escalation point
  • Expected to travel to Baltimore office quarterly
  • Assist with telecom billing
  • Analyze and diagnose user computer problems
Requirements:
  • Education: Bachelor’s Degree required. Computer Science, Engineering, or Information Science degree strongly desired.
  • Experience: 5-7 years of experience in general IT systems support, including 2+ years supporting multiple remote offices.
  • Special Qualifications: Experience with firewalls, Building Automation Systems, and internet service providers is desirable. Experience with Nutanix operating systems is desirable
Ventas, Inc. offers a competitive compensation and benefits package to the successful candidate.
Ventas, Inc. is an Equal Opportunity Employer.
Ventas, Inc. does not accept unsolicited resumes from staffing agencies, search firms or any third parties.
Ventas, Inc. offers a competitive compensation and benefits package to the successful candidate.
Ventas, Inc. is an Equal Opportunity Employer.
Ventas, Inc. does not accept unsolicited resumes from staffing agencies, search firms or any third parties.