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Data Specialist - 1St Shift
Company | American Red Cross |
Address | Charlotte, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Non-profit Organizations,Civic and Social Organizations |
Expires | 2023-08-04 |
Posted at | 10 months ago |
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.
- Perform medical director/designee review and final quality review for donor complication cases.
- Identify and control impacted suspect products resulting from changes.
- Prepare and provide reports regarding donor complication cases as required.
- Provide timely, accurate, and helpful answers to donors and staff regarding donor eligibility, complaints, and concerns.
- Communicate directly with donors to ensure proper care and resolution of complications.
- Manage donor complications arising from the donation process.
- Perform all necessary tasks according to procedure and within established time frames.
- Monitor security to ensure only authorized personnel has access to confidential donor records.
- Perform other related duties as necessary to maintain the team workflow.
- Manage donor complication cases to resolution and timely closure.
- Correct, update, and verify changes to donor records to ensure appropriate entry and confidential handling of donor data.
- Ask probing questions to ensure the facts of the case are known and to provide correct care.
- Identify, control, and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through closure). Investigate discrepancies in donor records.
- Evaluate discrepant information to determine the appropriate resolution.
- The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.
- Identify and resolve donor data discrepancies.
- Evaluate multiple records to determine if records are the same individual.
- Contact donors and third parties to resolve donor data issues.
- Modify donor and patient records.
- Apply and remove deferrals to donor records.
- Identify and resolve duplicate donor records.
- Provide appropriate care for donors reporting complications from their donation.
- Take appropriate and timely product action in response to additional information provided.
- Must be detail-oriented; possess strong organizational skills and the ability to process data with speed and accuracy.
- Good verbal and written communication and customer service skills are required.
- Intermediate level computer skills with Microsoft Office applications in a Windows environment are required.
- A minimum of four years of specialized business and/or typing/data processing experience is required.
- High school diploma or equivalent required.
- Paid Family Leave
- Service Awards and recognition
- Employee Assistance
- Medical, Dental Vision plans
- Disability and Insurance: Short + Long Term
- 401K with 4% match
- PTO + Holidays
- Health Spending Accounts & Flexible Spending Accounts
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