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Data Analyst- Reporting (Remote From Any Us-Based Location In Central Or Eastern Time Zones)
Company | CNO Financial Group |
Address | Milwaukee, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-07-10 |
Posted at | 11 months ago |
Description
- Supporting Leadership in developing performance dashboards to track internal productivity.
- Forecasting call volume in Workforce Management and phone system and support call center scheduling as needed.
- Supporting Account Management, Client Delivery, and Product Management in developing external dashboards displaying metrics to external clients and brokers.
- Supporting the development and enhancement of reporting capabilities across our analytical and data management toolsets (e.g. Excel, SQL, Domo, Salesforce, Smartsheet, Jira, Tableau, Power BI, Alteryx, etc.) through input and testing.
- Maintaining reporting in the phone system to ensure call centers have real-time metrics reporting available and accessible.
- Performing and documenting data analysis, data validation, and data mapping/design.
- Administering weekly, monthly, quarterly, and annual dashboards and reports.
- Building and maintaining call center reporting dashboards for all lines of business in Salesforce, Domo, and any other applications as needed.
- Supporting and maintaining survey data and leading analysis for Net Promoter Score (NPS) tracking.
- Supporting end-user reporting requirements gathering and analysis in consultation with end users.
- Possess strong analytical skills to analyze data and build corresponding reports that translate relevant data points for operations use both internally and externally.
- Demonstrate intermediate to advanced technical skills including Excel, Access, PowerPoint, Word, Business Objects, or similar tools; Experience with or ability to learn and use SQL, R, SAS, Tableau, Alteryx, or similar tools.
- Are able to develop strong working relationships and collaborate with a cross-functional group of partners, both internal and external
- Are able to present information clearly and in a manner that is understandable to employees of all levels.
- Have good time management skills to perform a variety of tasks, manage competing priorities, and complete tasks on time in a fast-moving environment while meeting project deadlines.
- 2 years of data analysis experience
- Bachelor’s degree in Business, Economics, Mathematics, Statistics, or other quantitative discipline or 8 years of equivalent work experience
- Reporting experience with platforms such as Tableau or Domo
- 1 year of SQL experience
- Data analysis experience in an Insurance, Financial Services, or Operations Consulting role
- Workforce Management Experience (NICE IEX, Community)
- Net Promoter Score Experience (NPS)
- Expert resources, helping employees maximize their benefits and make more informed choices for themselves and their family members.
- Year-round benefits education, communications and advocacy to inform and empower employees to become better healthcare consumers
- Customizable selection of voluntary benefits that employees want and need
- Benefits administration technology for a streamlined enrollment process
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