Training Manager Customer Service Jobs

Prior remote team working environment experience

Manage topic discovery using internal and external resources

Manage webinar platform for best utilization and keep it up to date

Excellent verbal and written communication skills.

Excellent organizational skills and attention to detail.

Excellent customer service skills and ability to interface with customers

Project management experience and understanding of particulars of cross-function and cross-geography project coordination.

Experience working with, and managing remote and/or virtual teams to work as one global training team.

Effectively and proactively manage training projects involving the entire project life cycle.

Identify and approve solution and system requirements for training need requests.

3-5 years of work experience in coaching and training.

Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders.

Minimum of 1-year service technician experience or related fields preferred RVIA certification helpful but not required

RVIA certification helpful but not required

Provide and document complete diagnostic test and repair or replacement services to customers

Perform electrical, plumbing, carpentry and appliance maintenance

Track all parts and materials used in repairs or replacements

Keep supervisor appraised of work progress

Minimum of 1-year service technician experience or related fields preferred RVIA certification helpful but not required

RVIA certification helpful but not required

Provide and document complete diagnostic test and repair or replacement services to customers

Perform electrical, plumbing, carpentry and appliance maintenance

Track all parts and materials used in repairs or replacements

Keep supervisor appraised of work progress

Contributes to departmental best practices, including style guidelines, organization, configuration management, tools, and procedures.

Designs, develops, evaluates and publishes new, highly relevant learning content to support customer requirements

3+ years of experience in developing, conducting, and evaluating effectiveness of technical training

3+ years of experience with technical publications, aircraft systems or technical data

2+ years of experience with various military aircraft

Uses specialized software technology to research, configure, maintain, update and develop new and existing training and materials.

Support program management and the development of proposals, requirements analysis, technical bulletins, and application notes.

Management and understanding of departmental functions

In depth knowledge of the product, both technically and practically.

Regularly interact with Defense and Commercial clients and be able to efficiently schedule and manage training plans and logistics.

Manages resource decision-making and planning.

Manages a departmental sub-function within a broader department function.

3+ years of experience with Airborne Early Warning and Control (AEW&C) or Airborne Warning and Control System (AWACS) platforms.

1+ years of experience with Customer Training.

Experience developing and delivering training material.

3+ years of experience with Ground Support, Training System or mission computing systems

Conducts analyses to evaluate customer technical training needs to determine appropriate training content, objectives, and design.

Oversees activities in the development, delivery, and evaluation of technical training.

Additional certification in business leadership, eLearning software, or adult education and training is preferred

Familiarity with learning management systems

Strong teaching abilities and mentoring skills

While not a hard requirement, experience with crypto based products and services is a plus

Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos

Training experienced employees on new or updated call center procedures to improve their performance

Project management experience and understanding of particulars of cross-function and cross-geography project coordination.

Experience working with, and managing remote and/or virtual teams to work as one global training team.

Effectively and proactively manage training projects involving the entire project life cycle.

Identify and approve solution and system requirements for training need requests.

3-5 years of work experience in coaching and training.

Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders.

Performance management of staff. Strong hiring, retention, coaching and career development skills

Work as a member of the CS&T global management team to ensure departmental metrics are achieved

Proven experience as an effective people manager

Create and deliver presentations to customers and the Sr Management team

Provide feedback and recommendations for how to create a great employee experience and work environment

Minimum of five years relevant work experience in a technical field, preferably software support for the petroleum, petrochemical, or chemical industries

- At least three (3) years of people management experience required

- Bachelor’s degree or equivalent combination of education, work experience considered in lieu of degree required

-Identifying gaps in training content and materials and working with the Operations Manager and client to update.

- At least five (5) years of experience in related field required (training)

- Demonstrated history of strong leadership, professionalism, communication, listening, analysis, and problem-solving skills

- Effectively communicate and support the company’s/program’s vision and goals to your team and peers