Customer Support Agent Jobs

Do you have a passion for helping others and providing the highest level of customer service? Want to join a great company and work from home? Have you worked in healthcare before?
If so, we want you on our team at T2 Flex Force! We are looking for full-time Customer Support Customer Care agents. Customer Support Customer Care agents provide call center-based product user support, training, and troubleshooting to clinical (physicians, nurses, care technicians) customers and patients on a range of market leading healthcare solutions. Our goal is to increase Customer access to market leading healthcare solutions and services and improve patient and customer satisfaction.
THE RESPONSIBILITIES:

• Provide tier 1 technical support for assistance with the healthcare applications
• Providing professional, compassionate and concierge-like service to Customers
• Provide customer service via phone, email, live chat messages and texts
• Ask probing questions to fully understand Customer needs, and performs the work required to provide an answer to Customer or referring provider’s needs internally, so the customer only has to call us once (first call resolution)
• Address customer issues and resolve them in a timely and efficient manner
• Develop a strong understanding of healthcare services and networks and answer a wide variety of related Customer questions
• Collecting all required customer information and assist with troubleshooting the product and mobile applications through a mobile application.
• Process requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
• Set sales appointments for sales team leadership
• Explaining processes, forms and procedures to callers, ensuring that customers understand required documentation requirements and subsequent measures
• Exceptional knowledge of products and the ability to provide support and training on the product.
• Follow-up with website inquiries and conduct product presentations to prospective customers who have inquired and want more information to make a purchase decision.
• Maintain a properly equipped home office

Requirements
THE REQUIREMENTS:

• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• 1-3 years of customer service experience
• Employees must have internet speed to support the IT systems
• Team player, self-motivated, compassionate and Customer care centered
• Must work the shift 1:30 – 10pm EST
• Knowledge of medical terminology is a plus
• Excellent attention to detail and a commitment to accuracy
• Must be flexible and adaptive to a fast pace call center environment
• Self-motivated individuals with professional phone presence
• Exceptional interpersonal, written and oral communication skills
• Ability to maintain the highest level of confidentiality
• A passion for T2 Flex’s mission to help all people with chronic conditions live better and lead healthier lives
• Bachelor's Degree
• Strong work ethic, reliability, and dependability

Benefits
THE PERKS:

• Extensive training and learning opportunities
• This is a full-time employment W2 position with eligibility for benefits
• This is a remote / Work From Home position
• More about this position:
• Paid time off and holidays
• All candidates must be able to work 8am – 5pm EST and or 10AM – 7PM PST
• Must have own laptop and cellphone
• Knowing that you make a difference everyday
• Competitive benefit package including medical/dental/vision insurance
• Positive work culture and great team of people
• Career development advancement