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Customer Support Agent - Integrated Healthcare - Phoenix, Az
Company | Terros Health |
Address | Phoenix, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-16 |
Posted at | 11 months ago |
Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Customer Support Agent working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional.
- Perform patientpree-registration including accessing and updating patient information.
- Maintain effective communication with back office staff and providers in all of the health centers as needed.
- Perform data entry and appointment confirmation.
- Complete allpree-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
- Responsible for triage and ensuring all requests for services are completed in a timely manner.
- Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner.
- Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
- Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills.
- Employee perks and discounts
- Must pass a TB Test
- Personal and family mental and physical health access
- Must be in compliance with Terros Health’s policy for COVID-19 vaccination
- Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook.
- Group life and disability insurance
- Bilingual pay differential
- 4 Weeks of paid time off in the first year
- Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
- Must have a valid Arizona Level 1 Fingerprint Clearance card or able to apply for one within 7 working days of assuming role
- Pet Insurance
- Knowledge in call center production metrics and management.
- Gym memberships
- Medicare/Medicaid/Insurance experience Is necessary.
- Car rentals
- Child Care Support Program
- Professional growth & development - including scholarships, clinical supervision, and CEUs
- Employee Assistance Program for the Whole Family
- Multiple dental plans - including orthodontia
- This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.
- Tuition at GCU and University of Phoenix
- NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.
- Minimum High school or GED equivalent is required.
- Wellness program
- At least two (2) years of prior customer service in a high-volume call center or medical setting required. Minimum of one (1) year healthcare triage experience preferred.
- Multiple medical plans - including a no premium plan for employees and their families
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