Remote Bank Customer Service Am/Pm (De, Oh, Ut, Az, Md, Pa, Nj)

About This Role

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

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We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:

We have lots of options with start dates and schedules.

Our next classes start in [May & June 2023].

We post all our jobs in Eastern Standard Time- we’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

• DE, MD, NJ, OH, PA 8:30 AM-6:00 PM EST 2:30 PM-12:00 AM EST

• UT 6:30 AM-4:00 PM MDT 12:30 PM-10:00 PM MDT

• AZ 6;30 AM-3:00 PM MST 11:30 AM-9:00 PM MST

Note: Shifts are Monday- Friday with weekends as assigned

What You Will Do

• Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.
• We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.
• Customer care is key- our approach in banking is about finding the right options for the customer by understanding their needs, and the options Discover has for them.
• We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
• You’ll spend the majority of your shift on the phone (inbound calls), speaking with customers, listening to their concerns, assisting them with online navigation and providing them with the best solutions. You’ll be a pro at problem solving!

Qualifications You Will Need to Succeed

The Basics:

• Be reliable! We need you here to take care of our customers. Be committed to working your schedule.
• We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.
• Be resilient! You will need to be confident and have the ability to cope with rejection.
• Positive energy, competitive drive, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.
• We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.

Bonus Points if you have:

• 1+ years of experience in related field

#INDDFS

#ZRDFS

#Remote

#BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Compensation:

The base pay for this position generally ranges between $17.00 to $18.59. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Family Support Programs
• Employee Stock Purchase Plan
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Recognition Program
• STD, Life, LTD and AD&D
• Paid Parental Leave
• Commuter Benefits
• Paid Time Off
• Education Assistance

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)