Customer Service Network Operator

If you enjoy getting your day started and early and ending early too, this job is for you!!

SCHEDULE: Sunday – Thursday – 6:00 a.m. – 3:00 p.m.

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

Responsible for monitoring network performance to identify, communicate, escalate and manage outages and/or potential maintenances. Assign and prioritize Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools. Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Hybrid schedule!
• Education Enrichment up to $5,000 per year for qualified employees!
• Company Provided Equipment!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee Wellness Program!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!

Position Responsibilities:

• Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety
• Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management
• Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel.
• Records accurate and detailed outage/maintenance data via database
• Responsible for outage tracking, escalation, and outage identification via system monitoring tools
• Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools
• Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report
• Responsible for answering inbound calls from technicians in a timely manner and providing support to the same
• Perform other duties as required or assigned.

Position Requirements:

• Ability to perform routine dispatching functions such as answering telephones and using instant messenger.
• Ability to work required days and hours; could be second or third shift. Weekends possible.
• 1+ years of experience in customer service, telecommunications industry a plus.
• Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
• Regular Attendance required.
• Excellent planning skills with a track record of successful accomplishments.
• Demonstrated ability to work in a fast-paced environment while multi-tasking
• Strong oral communication and interpersonal skills.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

For immediate consideration, please apply on company website above:

Mediacom

The Power to Succeed

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• Vision insurance
• On-the-job training
• 401(k) matching
• Dental insurance
• Health insurance
• Work from home

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Every weekend

Work setting:

• Hybrid remote

Ability to commute/relocate:

• West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in West Des Moines, IA 50266