Customer Success Specialist Jobs

Coworks is a fast-growing, Techstars-backed, startup that is creating impactful tools to empower the future of flexible work.
Our team has built a powerful, full-service coworking and flexible workspace management and experience platform. At Coworks our mission is to power the future workplace and enable workers and operators to have a seamless experience in a flexible work environment
Coworks is looking for a Customer Success Specialist to help us manage our growing community of coworking and flexible workspaces across the country. Applicants must love connecting with people and providing quality service and experiences. This person will be responsible for directly assisting in the onboarding and continued success and engagement of our customers and their members. Ultimately this role will help continue to define Coworks as an industry leader in customer satisfaction and experience in this space. This role will work in collaboration with Sales, Marketing, and Product teams.
What You'll Be Doing:
Managing the end-to-end technical implementation of Coworks solutions to meet their unique requirements and goals.

• Assisting with onboarding and training new Implementation Consultants
• Assist with ongoing technical support, as needed
• Tracking and analyzing platform utilization and engagement to help predict customer success
• Providing technical and configuration support to customers throughout the duration of the implementation using best practices methodologies
• Other duties as assigned.
• Conducting platform training sessions in various settings for internal and external customers
• Assisting with the creation and delivery of various onboarding and training materials and educational content for customers
• Achieving and maintaining personal and project metrics as developed by management

About You:

• Professional Communicator: Clear and concise communication with fellow employees and founders internally, as well as high copywriting proficiency with customers and prospects externally
• Creative thinker: A visionary thinker who tends to find solutions and possibilities that others don’t see
• Pragmatic strategist: Able to level-set ideals with what’s achievable and prioritize efforts for maximum impact potential
• Relentlessly resourceful: Extremely proactive, and finds innovative solutions with limited guidance. Bias for action and an ability to thrive in an ambiguous environment with a high degree of autonomy
• Doer Mentality: Solver of big, complex, and ambiguous company problems, while having the humility to “roll your sleeves up” and do the work
• Passion for building community and helping others succeed

Requirements

• Experience with project management software and methodologies
• Excellent communication and interpersonal skills
• 1+ years of customer success experience
• 1-3 years of technical experience working with SaaS software products and solutions with client-facing projects/service
• Bachelor's Degree in a relatable field
• Problem-solving skills and ability to drive projects to completion

Benefits

• Equity Participation
• Flexible Work Hours
• Home Office Supplies
• Health, Dental & 401k Benefits for Full-Time Employees
• Mentorship, paid learning materials
• Flexible Vacation & Time off
• Team Lunches