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Customer Services Escalation Specialist I Jobs

Escalation Specialist Jobs
By Resident At United States
Performs both inbound and outbound support for escalated customers via phone and email to de-escalate and manage challenging situations and circumstances
Works independently to provide best in class customer experience by quickly and thoroughly addressing escalated customers’ concerns
Strong conflict resolution and de-escalation skills
Strong written communication skills and ability to recall and coherently summarize complex issues and situations
Experience handling a high volume of customer escalations
Highly detail oriented and thorough with excellent documentation skills and sense of personal accountability
Customer Support Technician, Epic Escalation
By Applied Systems At United States
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support
Can work remotely or from an Applied Systems office
Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
Ability to plan and organize technical projects; experience with deadlines for project completion
Customer Services Specialist Jobs
By InfiCare Staffing At Chesterfield Township, MI, United States

Job Title: Customer Services Specialist Location: Chesterfield, MI Duration: 3 months Shift: 8am- 6pm (start and end times will vary) M-TH 8am 4pm Friday Working at a family practice ...

Customer Services Specialist Jobs
By American Red Cross At Pennsylvania, United States
Day shift hours, 5 days per week (must be willing to work weekends)
On-call 3-4 times per year
Rotate 3 working Holidays per year
Investigate and resolve hospital shipment problems.
Health Spending Accounts & Flexible Spending Accounts
Disability and Insurance: Short + Long Term
Updox- Customer Service Escalation Specialist (Remote, Us)
By EverCommerce At Dublin, OH, United States
3+ years of experience in health care provider practice management or Electronic Medical Records software is preferred
Skills and Experience needed for success in this role:
Working closely with our Development Support, Customer Experience and Sales Teams
Bachelor's degree in computer science, engineering, networking, or related field preferred. Equivalent work experience considered
Experience in a customer-facing role troubleshooting desktop or browser-based application software in Windows, Mac OS, and mobile environments
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Customer Services Specialist - 687428
By Mancan At Uniontown, OH, United States

Customer Services Specialist Canton Mancan Professional Staffing Agency is assisting a North Canton company is seeking a clerical candidate with good customer service skills for answering a multi line ...

Customer Services Escalation Specialist I
By Los Angeles Times At El Segundo, CA, United States
1+ years of experience in a customer service phasing role (call center, retail, etc.)
Strong written and verbal communication skills
Strong analytical thinking and problem-solving skills
Experience with Social media platforms (FB, Twitter)
Handle Tier 1 customer escalations - (phone, email & chat)
Ensure 24 hr. or less email response rates