Customer Service Transportation Operations Specialist

we're on the cutting edge of mobility, building revolutionary technology that’s changing the way people get around. As a Transit Operations Specialist, you will be the first point of contact for all of our drivers, ensuring smooth interactions and experiences for all drivers.

We strive to create an effortless experience for everyone who reaches out to our team and serve as an advocate for our drivers to drive changes to the overall experience.

You will make our drivers feel like they are receiving a world-class education on our product suite—they will feel supported and loved throughout their correspondence with us. We are the voice of our brand to our drivers and the voice of our drivers to the broader team.

19.00 Per Hour

MUST call for phone screen to be considered Chris at 281-817-4329

In your role as a Transit Operations Specialist,

speaking with drivers face-to-face, over the phone, and through email and SMS text/chat to help improve their experience and manage their accounts.

Help our drivers start and end their shifts on a daily basis and guarantee that all processes and operations are running smoothly.

Deliver exceptional customer service to our drivers

Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience.

Coordinate with management to channel customer feedback to all areas of the business

Perform day to day execution of transit service.

Prioritize continuous improvement, efficiency, and excellent driver and rider experience.

Benefits:

• Employer-subsidized health, vision, and dental insurance
• 401K (optional)
• A generous paid-time-off package
• Employer-subsidized short and long-term disability insurance
• Pre-tax commuter and healthcare spending
• Employer-subsidized life insurance

Requirements

• A strong work ethic background
• A well-rounded team player who takes ownership
• Dynamic; willing to wear multiple hats and work on projects of all types
• Strong listening skills and a great conversationalist
• Schedule must be Flexible to work anytime Monday-Sunday, shift will be 5:00PM-1:00AM
• You take initiative to solve problems and get the job done
• Empathy and the ability to put yourself in the customer's shoes
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, and previous CRM tools like Salesforce a plus
• Clear communicator with excellent reading comprehension and writing skills
• Supervisory or leadership experience a plus

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