Customer Service Support Specialist

20230611-1425-04-01

Active Top Secret Clearance with Poly Required

Salary Range: Up to $90K **salary is commensurate with education and experience**

Job Summary

The Sponsor provides a unique training classroom environment for the professional growth, leadership and development of the workforce. The Sponsor requires Customer Service and Information Technology support to provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications and to initiate IT hardware and software procurements.

• Please note: This job requires an existing Top Secret Clearance and Polygraph**

Responsibilities and Duties

• Track hardware devices and software licenses and to be proactive to ensure nothing enters end-of-life status, ensuring devices and licenses have been identified for procure replacement.
• Track, monitor, and communicate the status on procurements and installations.
• Provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications, and to initiate IT hardware and software procurements.
• Track and perform operations and maintenance of stand-alone laptops per the Sponsor’s security regulations to include updating the anti-virus and patches to the operating system.
• Provide operations & maintenance support and access administration to the Sponsor’s application that resides in a cloud environment to ensure the application runs efficiently and effectively.
• Assess and validate requirements for stand-alone tablets used for training courses.
• Provide polished skills in customer service while managing customer expectations.
• Be responsible for moving data between different secured systems, according to the Sponsor’s security guidelines and procedures.

Experience Needed:

• Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
• Demonstrated experience with oral and written communication skill
• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
• Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
• Citizenship: Must Be a US Citizen
• Existing Clearance Required: Active Top Secret SCI with Poly
• Demonstrated experience with requirements management

Other skills and demonstrated experiences that are highly desired but not required to perform the work include:

• Demonstrated experience with the Sponsor’s IT security guidelines and policies
• Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
• Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with transferring data between different systems
• Demonstrated experience with basic knowledge of Project Management concepts and principles

Health Benefits

Work/Life Balance

Financial Opportunities

Medical, Dental, Vision, Health Savings Account and more.

Paid Time Off, Holidays, Social Events, Employee Assistance Program and Team Building

401K, Tuition Assistance, Annual and Referral Bonuses

Main Number: 1-888-663-2690 |

Dezign Concepts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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