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Customer Service Support Specialist

Company

Dezign Concepts
Address Dulles Town Center, VA, United States
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-07-29
Posted at 10 months ago
Job Description
20230425-MO40-10-01


Active Top Secret Clearance with Poly Required


Salary Range: Up to $90K **salary is commensurate with education and experience**


Experience Needed:


  • Demonstrated experience in technical support service
  • Demonstrated working knowledge with VPN clients such as Cisco VPN and others
  • Citizenship: Must Be a US Citizen
  • Demonstrated experience working with Linux Operating Systems
  • Demonstrated experience in customer service
  • Demonstrated experience working with Windows Operating Systems
  • Demonstrated experience in system administration for Windows and Linux systems
  • Demonstrated experience using an enterprise ticketing system
  • Demonstrated knowledge of LAN/WAN architectures and troubleshooting
  • Demonstrated experience deploying and testing hardware and software
  • Demonstrated experience trouble-shooting hardware, telephony, and video
  • Existing Clearance Required: Active Top Secret SCI with Poly


Other skills and demonstrated knowledge that are highly desired but not required to perform the work, include:


  • Trained and Certified as a Data Transfer Officer
  • Trained to support special “Back Room” requirements
  • Demonstrated exceptional security practice in working with Restricted Handling (RH) data
  • Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
  • Experience working with special systems such as FSA3 and FiCE
  • Trained and Certified as a Krypto handling technician


Health Benefits


Work/Life Balance


Financial Opportunities


Medical, Dental, Vision, Health Savings Account and more.


Paid Time Off, Holidays, Social Events, Employee Assistance Program and Team Building


401K, Tuition Assistance, Annual and Referral Bonuses



Main Number: 1-888-663-2690 |


Dezign Concepts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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