Service Operations Specialist Jobs

Data collection, management and analysis

Ensure that all products and processes meet internal and external stakeholder requirements.

Experience in the process of Coverage Determinations in Healthcare

Communication skills - verbal and written

Audit Individual Operations team members on processes

Coach team members for improvement against quality metrics

Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, and previous CRM tools like Salesforce a plus

Clear communicator with excellent reading comprehension and writing skills

Strong listening skills and a great conversationalist

Supervisory or leadership experience a plus

Employer-subsidized health, vision, and dental insurance

Employer-subsidized short and long-term disability insurance

Liaise with Service Sales team to offer sales support activities based on current set of requirements.

Knowledge and experience working with DI products, services and teams.

Proactively resolve and escalate issues across functions regarding contract requirements.

BA or BS degree or equivalent 3+ years of related work experience.

Proficiency in computer skills in Microsoft Office Suite products.

Excellent interpersonal skills -strong verbal and written communication skills.