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Concierge Customer Service Advocate Iii

Company

BlueCross BlueShield of South Carolina
Address , Greenville, 29615, Sc
Employment type FULL_TIME
Salary
Expires 2023-07-23
Posted at 11 months ago
Job Description
Summary
Position Purpose:
In the role as a Concierge Customer Service Advocate III, one will need to be a problem solver and be able to assist members with all inquiries. The ideal candidate will provide prompt, accurate, thorough, and courteous responses to all complex customer inquiries. These inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. In this role, one will have to perform research as needed to resolve inquiries.

Description

Concierge Customer Service Advocate III
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Logistics:
This position is full-time position (40 hours per week) Monday through Friday 9:00am-6:00 pm reporting onsite to 1000 Executive Center Drive, Greenville, SC 29615.
What You’ll Do:
  • Handle situations which may require adaptation of response or extensive research
  • Evaluate inquiries to identify underlying causes and implement actions to prevent future issues
  • Maintain accurate records concerning issues
  • Provide feedback to management regarding customer issues
  • Maintain knowledge of procedures and policies
  • Assist with the training of new employees and cross training of coworkers
  • Initiate corrective actions, process adjustments, or perform other research to resolve inquiries
  • Maintain all departmental productivity, quality, and timeliness standards
  • Coordinate with other departments to resolve problems
  • Follow through on complaints until resolved or report to management as needed
  • Assist with process improvements by recommending improvements in procedures and policies
  • Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries
To Qualify for This Position, You’ll Need:
  • Ability to handle high stress situations
  • Ability to learn and operate multiple computer systems effectively and efficiently
  • Basic business math proficiency
  • Proficient in spelling, punctuation, and grammar
  • Microsoft Office
  • Strong organizational, analytical, and customer service skills
  • High School Diploma or equivalent
  • 2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience
  • Ability to handle confidential or sensitive information with discretion
  • Strong oral and written communication skills
We Prefer That You Have:
  • 3 Years-Customer service or claims processing experience
  • Associate Degree-Any Major
  • Ability to persuade, negotiate or influence
  • Knowledge of database software
What We can Do for You:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
  • On-site cafeterias and fitness centers in major locations
  • 401K retirement savings plan with company match
  • Discounts to movies, theaters, zoos, theme parks and more
  • Life Insurance
  • Subsidized health plans, dental and vision coverage
  • Tuition assistance
  • Service recognition
  • Wellness program and healthy lifestyle premium discount
  • Paid Time Off (PTO)
  • Employee Assistance
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications require proof of semester hours, please attach your transcript to your application.
Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.