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Customer Service Supervisor Jobs
Company | Spire |
Address | Birmingham, AL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Utilities |
Expires | 2023-07-27 |
Posted at | 10 months ago |
Company Overview
- We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
- We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
- We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
- We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.
- Sets employee performance objectives, conducts performance reviews and implements action plans to ensure high level of performance
- Collaborates with Quality Assurance & Training team to ensure consistent coaching and delivery of exceptional customer service
- Analyzes ongoing processes and recommends solutions to improve overall customer experience
- Executes appropriate decisions guided by policies, procedures and overall business plan
- Oversees complex customer service issues that require leadership review
- Serves as Customer Service lead on enterprise-wide projects
- Manages staffing levels and performance to ensure corporate objectives are met
- Takes ownership and provides personalized coaching solutions to ensure team members deliver an effortless customer experience
- Manages and coordinates the daily activities of contact center agents to ensure high level of quality and productivity standards are met
- Ability to use means available to measure results and provide feedback
- Ability to recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
- Ability to demonstrate the essential behaviors
- Ability to lead by example in support of the company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
- Ability to understand and use technology
- Ability to make difficult decisions and communicate those decisions to others
- Ability to set challenging and productive goals for the team and holds others accountable for actions
- Ability to define roles/responsibilities, motivate and set strategy
- Ability to provide and communicate clear performance objectives
- 3 years’ experience supervising or leading others required
- Facilitator certification with one of the leading Customer Service Skills Companies preferred
- Bachelor’s Degree required
- Typically, 8 hours a day, Monday through Friday. Occasional after- hours work may be required.
- Work is normally performed in a shared office environment
- Occasional travel to other parts of state and company.
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