Customer Service Receptionist (Typing Skills Required) - Remote | Wfh

Are you passionate about delivering exceptional customer service? We are seeking a dedicated and enthusiastic Remote Customer Service Receptionist to join our team! As a key member of our customer support division, you will represent our company on support calls, providing outstanding assistance to our valued clients. Your primary responsibilities will include answering phone calls, managing service requests, and coordinating field technicians. By embodying our core values, you will consistently demonstrate respect and courtesy towards our customers and fellow team members.
This position is perfect for individuals who are self-motivated, full of energy, and genuinely enjoy helping others. If you strive to deliver the highest level of customer service and derive satisfaction from effectively handling various situations on a daily basis, then this role is for you!
While training will be provided offsite, it is essential that you have a distraction-free work environment in your own home.
Responsibilities
Professionally and courteously receive incoming calls
Proactively make outbound calls to schedule customers once parts arrive
Efficiently complete work orders, promptly return customer calls, and address any concerns or complaints
File and submit warranty claims accurately
Perform other duties as required, including cross-training in related positions
Develop and maintain a comprehensive knowledge base of our evolving products and services
Document and update customer records based on interactions
Job Requirements
Minimum of two years of administrative experience
Strong written and verbal communication skills
Attention to detail with excellent data entry skills
Positive attitude and a friendly, professional demeanor
Team player who can also work independently
Ability to prioritize tasks and handle multiple responsibilities simultaneously
About Us
At our company, we specialize in the repair of household and commercial appliances, delivering fast and expert service that our customers can trust. We foster a supportive and collaborative work environment where everyone's contributions are valued. Join our team today and be part of an exciting journey in providing exceptional customer service!
Note: The company name has been removed to maintain privacy and allow for customization according to specific needs.
Employment Type: Full-Time
Salary: $ 14.00 18.00 Per Hour