(Nex Little Creek) - Customer Service Clerk

Job Summary

• Performs the full range of customer service duties and is responsible for coordinating retail department customer service programs including special orders, price matching etc.

Duties And Responsibilities

• Follows up with vendors distribution and or procurement personnel to ensure timely receipt special order merchandise. Keeps customers informed of order status delays back orders etc . Promptly advises customers upon receipt of merchandise and coordinates pickup delivery.
• Carries out NEX policy of courtesy and customer service.
• May assist in locating NIS merchandise by contacting other area NEXs.
• Operates a cash register and is responsible for a change fund.
• Resolves customer complaints and provides information to customers on all types of NES retail policies and programs i.e. fine jewelry return policy, price match program, NEXCARD convenience care program .
• May assist in training sales associates in customer relations skills. i.e. handling NIS situations, etc.
• May provide specialized sales assistance to customers.
• Performs other related duties as assigned
• Handles layaway transactions.
• Handles merchandise refunds and exchanges.
• Maintains records relating to transactions handled. Prepares reports as required.
• Takes special orders for merchandise not formally stocked at the Navy Exchange. Determines cost and shipping charges and customer deposits required. Coordinates the order with the appropriate procurement office. Advises customers of expected delivery date.
• May make price adjustments within limits of established authority. Provides information regarding product warrantees as necessary.

Primary Location

United States-Virginia-Virginia Beach

Organization

Little Creek

Schedule

Part-time (20 - 34.5 hours)

Unposting Date

Jul 18, 2023, 10:59:00 PM

General Experience

• 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

Substitution Of Education For Experience

• Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

This position is represented by the American Federation of Government Employees Local 53