Customer Service Representative Jobs

Responsibilities / Tasks

GEA is one of the world’s largest systems suppliers for the food, beverage, and pharmaceutical sectors. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA's success - come and join them!

We offer interesting and challenging tasks, a positive working environment in international teams, and opportunities for personal development and growth in a global company.

• Other Part Sales department tasks and assignments as directed by department manager
• Balances open tasks with other customer support priorities within the team or department when known
• Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests
• Manage incoming customer requests for GEA equipment, including spare parts and request routing to the proper personnel (Includes Shared Inbox Customer Handling)
• Enters customer information into CRM and process customer account set up with shared service center
• The office is working in a hybrid schedule with 3 days per week on-site and 2 days remote.
• Efficiently creates & communicates offers within CRM/ERP (SAP)
• Efficiently processes orders (within CRM/ERP) as well returns/warranties
• Responds to customer inquiries in a timely and professional manner (email, phone, portal, etc.)
• Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner
• Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary.
• Desired working hours: 8:30AM until 5:00PM

Your Profile / Qualifications

• Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a workday.
• Location will be in Janesville, WI
• 3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers.
• A technical or business degree or commensurate experience in an inside sales function
• Ability to read & correctly interpret customer requests.
• Able to multi-task and work under pressure in a service environment.
• Experience working with OEM factories and industrial suppliers is desirable.
• Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software.
• Self-motivated and highly organized. Must be able to work independently and as part of a team.
• Able to work in an open office setting, staying on task when processing offers, orders, etc. efficiently and accurately.
• Ability to type in part numbers efficiently into software order entry screens.

GEA offers a competitive salary and comprehensive benefits package which includes medical, dental, vision, 401(k), paid time off, tuition reimbursement, and much more.

We are an EEO/Affirmative Action Employer that understands the value of diversity and its impact on a high-performance culture.

http://www.gea.com/global/en/careers/apply-now/jobs

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