Customer Service Representative Jobs

Why Foundever™

Go further with Foundever™. Are you ready to move your career forward? We are looking for Financial Customer Service Representatives to join our team of incredible people. At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! Sykes and Sitel are now Foundever.

Become a Financial Customer Service Representative by joining an elite team of high-volume customer service professionals and support industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands. In this position, you will:

• Read client legal disclosures verbatim
• Navigate through multiple digital systems
• Strive to meet and exceed metrics while providing excellent customer service
• Problem-solve and connect with customers by phone via inbound calls; no sales
• Drive customer satisfaction through voice, chat and/or email communications

Location Requirements: Must reside within driving distance of our Fort Smith, AR location. You will be working onsite at 4600 Towson Ave #275, Fort Smith, AR 72901.

Work with Us and You’ll Enjoy:

Pay: Starting at $17.00/hr

• Internal Mobility (84% of our managers are promoted within)
• 401K retirement plan with company match
• 100% Paid Professional Training at $15 per hour
• Employee Assistance Program (EAP)
• Everbetter wellness program
• Employee discounts
• Vision
• Referral bonuses
• Medical
• Health Benefits
• Dental

You are perfect for this role if you have

• You work well with a team or independently
• An ability to connect with customers, and offer helpful solutions, with empathy
• An ability to work evening and weekend shifts
• A high school diploma or GED equivalent
• Excellent listening, verbal and written communication skills
• Basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc.

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Location Requirements:

Must reside within driving distance of our Fort Smith, AR location. You will be working onsite at 4600 Towson Ave #275, Fort Smith, AR 72901.

Meet the recruiters and tell us your career goals! We’ll match you with the work that fits you.

Please don't miss the great opportunity for our on-site interviews available Monday-Friday!

Location: Remote (Virtual Job)

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Referral program
• Paid time off
• Vision insurance
• On-the-job training
• Dental insurance
• Health insurance
• 401(k) matching

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Call center

Ability to commute/relocate:

• Fort Smith, AR: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location