Customer Service Representative (Entry Level No Experience)

We are seeking an Entry Level Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing excellent service and support. This is a great opportunity to kickstart your career in customer service and gain valuable experience in a dynamic and fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide accurate information and solutions to customer issues or concerns.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain customer records and update information in the database.
• Meet and exceed individual and team performance targets.
• Handle customer complaints or escalations, ensuring swift resolution.
• Collaborate with internal teams to address customer needs and improve processes.

Requirements

• Ability to work in a fast-paced and multitasking environment.
• Customer-oriented mindset with a positive and friendly attitude.
• Proficiency in using computer systems and software.
• High school diploma or equivalent.
• Attention to detail and accuracy in data entry and order processing.
• Ability to work well in a team and independently.
• Strong problem-solving and decision-making abilities.
• Excellent communication skills, both written and verbal.