Entry Level Customer Outreach Representative Jobs

Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.

Accurate data entry skills required.

Consistently delivers a remarkable customer service experience directly.

Experience providing excellent customer service in a fast-paced way.

Experience using relevant sales and customer engagement tactics.

Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.

Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.

Interested in learning work ethics and motivational skills

Assisting members in enrollment and provider services.

Following-up on customer inquiries and complaints that have not been resolved.

Communicating effectively to members to ensure members understand expectations of their concerns.

Performing research on billing inquiries and claims to provide service.

In collaboration with the Senior Marketing Manager, create and direct promotional fundraising campaigns.

Develop and demonstrate leadership skills throughout the entry-level.

Assist the senior marketing manager with any other projects as assigned.

A year of customer service or customer-centric experience is required.

Directly communicate and interact with potential donors.

Determine specific target markets to aid in the community promotion of our charity partners' core mission.

Demonstrate exceptional time management, skills including organization, prioritization, and proactive follow-up/follow-through skills

Able to work in a fast-paced environment and apply effective change management strategies to navigate the culture effectively

Possess experience and knowledge of elementary school landscape at the district level

Build and manage a partnership pipeline

Design, implement, and improve processes to manage relationships with schools at scale

Possess excellent communication skills, including interpersonal/customer service orientation, and an ability to clearly present information to individuals and groups

Displays active listening skills, perceives emotional awareness under challenging situations, and empathizes with customers to enhance an overall positive experience

Answer questions regarding order status, payment, product, promotions, and any problems related to the customer experience

Gain product and service knowledge by attending client meetings related to technology, sales promotions, and products updates

Developing strong leadership and interpersonal skills

Confidence and public speaking skills

Contacting and engaging consumers from provided lead lists from clients, eventually progressing to developing new business and maintaining current relationships

Eagerly participate in additional training and skillset advancement opportunities.

Quick and efficient with the ability to manage multiple tasks simultaneously

Top tier communication skills with an outgoing and friendly personality

After training, the Entry-Level Customer Support Representative's responsibilities will include:

Skills we are looking for in our Entry-Level Customer Support Representative:

Initiate contact with consumers, providing friendly and helpful answers to their product inquiries and conduct sales

Eagerly participate in additional training and skillset advancement opportunities.

Quick and efficient with the ability to manage multiple tasks simultaneously

Top tier communication skills with an outgoing and friendly personality

Create daily strategies that effectively work with our client's CRM analyzing data for efficiency and potential profits

Initiate contact with consumers, providing friendly and helpful answers to their product inquiries

Navigate challenging customer questions, maintaining a pleasant and helpful demeanor geared toward solutions and a positive outcome.

Eagerly participate in additional training and skillset advancement opportunities.

Quick and efficient with the ability to manage multiple tasks simultaneously

Top tier communication skills with an outgoing and friendly personality

After training, the Entry-Level Customer Support Representative's responsibilities will include:

Skills we are looking for in our Entry-Level Customer Support Representative:

Initiate contact with consumers, providing friendly and helpful answers to their product inquiries and conduct sales

Conceptualize and lead promotional fundraising campaigns, working closely with the Senior Marketing Manager

Develop and showcase leadership skills throughout the entry-level

Assist senior-level Marketing Manager with any other designated projects

1 year of experience in customer service or customer-centric industry is required

Communicate and interact directly with potential donors

Identify specific target markets to help promote our charity partners' core mission within the community

Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.

Interested in learning work ethics and motivational skills

Assisting members in enrollment and provider services.

Following-up on customer inquiries and complaints that have not been resolved.

Communicating effectively to members to ensure members understand expectations of their concerns.

Performing research on billing inquiries and claims to provide service.

Displays active listening skills, perceives emotional awareness under challenging situations, and empathizes with customers to enhance an overall positive experience

Answer questions regarding order status, payment, product, promotions, technical problems related to the customer experience

Gain product and service knowledge by attending client meetings related to technology, sales promotions, and products updates

Developing strong leadership and interpersonal skills

Confidence and public speaking skills

Responsibilities of the Entry Level Customer Service & Sales Representative:

Displays active listening skills, perceives emotional awareness under challenging situations, and empathizes with customers to enhance an overall positive experience

Answer questions regarding order status, payment, product, promotions, and any problems related to the customer experience

Gain product and service knowledge by attending client meetings related to technology, sales promotions, and products updates

Developing strong leadership and interpersonal skills

Confidence and public speaking skills

Contacting and engaging consumers from provided lead lists from clients, eventually progressing to developing new business and maintaining current relationships

Attend company meetings for product knowledge, updates on new promotions, training, development, and networking (virtual)

Experience in customer service, retail sales, food service, sales, or related fields is a PLUS!

Ability to learn and apply general knowledge of the company, products, and services

Assist with market research and community outreach in potential site communities

Communicate with consumers promptly regarding issues, concerns, estimates, pricing, order confirmations, or questions

Process purchase orders and maintain accurate consumer data

Perform other duties as assigned by Senior Management

Maintain a broad working knowledge of all products, services, and promotions available to our customers and stay current on industry-related news

What are your day-to-day responsibilities as an Entry Level CSR?

What skills are we looking for in an Entry Level CSR?

Nationally-recognized customer service and outreach tactics

Detailed overview of products, services, and promotions available

Manage business transactions in connection with the activation of new customer accounts while simultaneously abiding by all CDC and state guidelines

Support the Customer Account Manager and confidently make recommendations to improve specific operating procedures, processes, and minimize customer churn

A customer service, sales, or hospitality expert with at least 1-2 years of experience

Meet with customers face-to-face and develop a deep understanding of their personal needs to conduct a tailored product and service recommendation

Handle all questions, complaints, and inquiries with the highest degree of courtesy and professionalism to promptly and efficiently resolve issues

Participate in ongoing on-the-job training including, but not limited to one-on-one training sessions, virtual webinars, and roleplaying various scenarios

Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

High school diploma or equivalent; additional education or training in data entry or administration is a plus.

Previous experience in data entry or related roles is preferred but not required.

Networking opportunities with professionals in the data management field.

Contribute to process improvement initiatives to enhance data entry efficiency and effectiveness.

Ensure compliance with survey requirements and guidelines.

Demonstrate an ability to problem solve and effectively manage time

Rich compensation package which includes a competitive base salary, uncapped commissions, and additional incentives

First year Account Executives should expect to make between $45,000 - $65,000+

Many of our top earners make $100 - $200k+ within their first 5 years

Vibrant and energetic team environment

Excellent health insurance (low deductible PPO, dental, vision) with discounted gym membership

6+ months experience in a healthcare environment required

Working knowledge of medical terminology required

Billing and coding experience a plus

Excellent listening and interpersonal skills

Audit patient charts in the EHR for quality measures and complete outreach to patients with open quality care gaps

Answer questions about our services and hours

Maintain a high level of product knowledge to assist customers effectively.

Excellent communication skills, both written and verbal.

Strong problem-solving and decision-making abilities.

Attention to detail and accuracy in data entry and order processing.

Respond promptly and professionally to customer inquiries via phone, email, or chat.

Provide accurate information and solutions to customer issues or concerns.

Manage business transactions in connection with the activation of new customer accounts while simultaneously abiding by all CDC and state guidelines

Support the Customer Account Manager and confidently make recommendations to improve specific operating procedures, processes, and minimize customer churn

A customer service, sales, or hospitality expert with at least 1-2 years of experience

Meet with customers face-to-face and develop a deep understanding of their personal needs to conduct a tailored product and service recommendation

Handle all questions, complaints, and inquiries with the highest degree of courtesy and professionalism to promptly and efficiently resolve issues

Participate in ongoing on-the-job training including, but not limited to one-on-one training sessions, virtual webinars, and roleplaying various scenarios