Remote Healthcare Customer Service Representative (Unlicensed)

Why Foundever™

Go further with Foundever™. Are you ready to move your career forward? We are looking for Healthcare Customer Service Representatives to join our team of incredible people. At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

As a Healthcare Customer Service Agent for Foundever, you will provide support to customers right from the safety, comfort, and convenience of your own home. Agents supporting Foundever healthcare clients are empathetic, helpful, and resourceful, and typically have some healthcare industry or related experience. All our calls are inbound calls only- no cold calling.

Work with us and you'll enjoy:

Starting pay ranges from $12-$15/hr depending upon the complexity of the program you're hired for

• Vision
• Health Benefits
• Medical
• Personal benefits of working from home include saving time, money, and the environment
• Dental
• Everbetter wellness program
• Employee Assistance Program (EAP)
• Employee discounts
• Referral bonuses
• 100% Paid Professional Training
• 401K retirement plan with company match
• Internal Mobility (84% of our managers are promoted within)
• Full-time remote positions available
• Computer provided (you will need to provide the monitor, VGA cord, and USB headset)

Core Responsibilities:

• History of on-time attendance at a previous job
• High School Diploma or GED (minimum) and able to provide the proof with a transcript or diploma
• An excellent written and verbal communicator who likes to solve problems and connect with people via phone
• Hardwired internet speed with a minimum speed of 5 MBPS download and 5 MBPS upload. No satellite or wireless internet is accepted.
• Navigation Skills – able to input data or research information while on the phone with the caller, able to talk and type a must
• Able to provide a stand-alone monitor, VGA cord, USB corded headset, and a quiet, distraction-free home workspace (we’ll provide the rest!)
• Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism
• Proficient and experienced PC skills with Microsoft Office, dual screens, and toggling between multiple systems (6 months or more of computer data entry experience)

Nice to have (but not required):

• Experience with financial services, healthcare, technology companies, or something similar
• Customer service background

Location: Remote (Virtual Job)

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Ohio, Puerto Rico, Rhode Island, Vermont, Washington, and Washington DC.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k) matching
• Disability insurance
• Work from home
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401(k)
• Paid training
• Employee assistance program
• Dental insurance
• Employee discount
• Health savings account

Schedule:

• 8 hour shift
• Weekend availability

Work Location: Remote