Lead Patient Service Representative - Pediatric Dental

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Primary Function/General Purpose of Position

The Lead Patient Service Representative supports the practice leader to ensure team members provide duties including, but not limited to, registering patients, obtaining referrals and pre-certifications, collection co-pays, scheduling appointments, and answering phones. Communicates and models the mission and values of Bon Secours Health System.

Employment Qualifications

Minimum 2 year face-to-face customer service experience or 3 years of phone customer service experience. Experience in healthcare environment preferred. Basic computer skills required HS degree or GED

Essential Job Functions

Coordinate staff schedules for front office team. Provides ongoing supports to all employees to including training, coaching and mentoring for workplace efficiencies. Assists practice leader with other duties which may included coordinator provider schedules and rescheduling patients, timekeeping, end of day reconciliation of cash drawers, service recovery when necessary. Serves as the primary point of contact between patients and the medical practice. Answers phone in a manner consistent with Con Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. Follows front end revenue cycle check-in standard work including:

Obtains registration from patients and accurately enters required information into the computer system

Obtains copies of insurance cards and verifies insurance coverage

Secures signatures on all required forms and updates information accordingly.

Responsible for verifying required referrals obtained by patients PCP office and/or obtaining signed waiver prior to appointment

Registers patients in a timely and accurate manner

Collects missing information from the patient

Collects necessary co-pays and/or collection balances from the patient

Participates as an active member of the patient care team, including attendance at clinical huddles. When applicable, proactively manages the provider schedules and identifies opportunities for improvement to communicate with Practice Site Leader. Reconciles cash drawer at the close of the day. Works assigned work queues daily, including patient and referral queues, to ensure end of month compliance Schedules follow-up appointments and/or assists with scheduling other services for patients. Follows referral management standard work including:

Assists patients in obtaining necessary referrals for follow-up services recommended by the physician.

Obtains proper authorization and pre-certifications for all outside procedures scheduled through the medical practice.

Verifies that all referral orders and requests are complete

Performs all assigned duties in a manner consistent with appropriate customer service requirements and in support of Bon Secours ethics and values Understands and performs individual role in assuring compliance with regulatory, accreditation, and health system processes.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]